# MessageDesk Support Docs

## Docs

- [Introduction](https://docs.messagedesk.com/api-reference/introduction.md): API endpoints
- [Carrier Registration Overview](https://docs.messagedesk.com/carrier-registration/overview.md): Get your business verified so your texts reach customers reliably. What it is, who needs it, and how to get approved—fast.
- [SMS Privacy Policy Requirements](https://docs.messagedesk.com/carrier-registration/privacy-policy-terms-conditions.md): Publish an SMS privacy policy that meets carrier and regulatory standards for A2P 10DLC and toll-free verification.
- [Submit A2P Carrier Registration](https://docs.messagedesk.com/carrier-registration/submit.md): Register your business for A2P 10DLC (and toll-free) as part of phone setup in MessageDesk.
- [Contact Us](https://docs.messagedesk.com/contact-us.md): Get in touch with MessageDesk to report an issue, ask for help or request a feature
- [Anonymous opted-out and blocked contacts](https://docs.messagedesk.com/contacts/anonymous-opt-out-blocked.md): Learn about managing anonymous, opted-out, and blocked contacts in the contacts module side menu.
- [Create, Delete, Filter & Import Contacts](https://docs.messagedesk.com/contacts/create-import.md): Add contacts individually or in bulk using a .csv file. Includes limits, required formats, and validation rules.
- [Download & Install Apps](https://docs.messagedesk.com/get-started/install-apps.md): Get MessageDesk on your phone and set it up as a desktop app. Fast to install. Easy to use.
- [Introduction to MessageDesk](https://docs.messagedesk.com/get-started/introduction.md): Learn what MessageDesk is, what makes our Inbox different, and how to get you and your team up and running in minutes.
- [Join an Existing MessageDesk Workspace](https://docs.messagedesk.com/get-started/join-workspace.md): Accept your email invite, create your user account, and start collaborating in your team's MessageDesk inbox.
- [Connect a Landline or VoIP Number to MessageDesk](https://docs.messagedesk.com/get-started/phone-numbers/landline-voip.md): Learn how to connect an existing landline or VoIP-connected number to MessageDesk for text messaging.
- [Connect Phone Lines to MessageDesk](https://docs.messagedesk.com/get-started/phone-numbers/overview.md): Learn which phone numbers work with MessageDesk, how setup works, and what to expect with registration and configuration.
- [Purchase a Text-Only Number with MessageDesk](https://docs.messagedesk.com/get-started/phone-numbers/purchase-new.md): Learn how to purchase a new text-only number with MessageDesk.
- [Toll-Free Phone Numbers](https://docs.messagedesk.com/get-started/phone-numbers/toll-free.md): Learn how to purchase or connect toll-free numbers with MessageDesk.
- [Connect Twilio Phone Numbers to MessageDesk](https://docs.messagedesk.com/get-started/phone-numbers/twilio.md): Learn how to connect your Twilio phone numbers and phone lines to MessageDesk.
- [Sign Up for MessageDesk](https://docs.messagedesk.com/get-started/sign-up.md): Create your MessageDesk account and workspace in minutes.
- [Comments, Mentions & Reactions](https://docs.messagedesk.com/inbox/comments-mentions.md): Learn how to collaborate with your team using comments, mentions, and emoji reactions in MessageDesk.
- [Filter, search & sort conversations](https://docs.messagedesk.com/inbox/filter-search-sort.md): Find the right threads fast. This guide shows you how to search messages, sort your list, and build custom filters you can share with your team.
- [Labels](https://docs.messagedesk.com/inbox/labels.md): Learn how to create labels, label conversations, and manage labels across your entire MessageDesk workspace.
- [Multi-Select Quick Actions](https://docs.messagedesk.com/inbox/multi-select-quick-actions.md): Learn how to quickly select and apply actions to multiple conversations at once.
- [Open, Close & Assign Conversations](https://docs.messagedesk.com/inbox/open-close-assign.md): Learn how to manage conversation state with open, closed, and assignment.
- [Inbox Overview](https://docs.messagedesk.com/inbox/overview.md): Understand how MessageDesk's inbox organizes conversations and streamlines team communication.
- [Grammarly Integration](https://docs.messagedesk.com/integrations/grammarly.md): Use Grammarly to check spelling and grammar as you compose messages in MessageDesk.
- [Zapier Integration](https://docs.messagedesk.com/integrations/zapier.md): Connect MessageDesk to thousands of apps using Zapier to automate your messaging workflows.
- [Message Delivery Errors & Troubleshooting](https://docs.messagedesk.com/messaging/delivery-status-errors.md): Fix delivery issues fast. Understand statuses, pinpoint causes, and know exactly what to do next.
- [Media](https://docs.messagedesk.com/messaging/media.md): Learn more about sending and receiving media files, including file size restrictions.
- [Compose New Messages](https://docs.messagedesk.com/messaging/new-message-compose.md): Learn how to compose new messages to contacts in MessageDesk.
- [Messaging Overview](https://docs.messagedesk.com/messaging/overview.md): Learn more about which messaging types and channels MessageDesk supports.
- [Restricted Messaging Types](https://docs.messagedesk.com/messaging/restrictions.md): Carriers block certain message types by default. Use this guide to avoid rejections and stay compliant.
- [Scheduled Text Messages](https://docs.messagedesk.com/messaging/scheduled-messages.md): Schedule texts for minutes, days, or months ahead—then manage, edit, or cancel them from your Inbox.
- [Templates and Personalization Tags](https://docs.messagedesk.com/messaging/templates-tags.md): Learn more about how to create and edit pre-saved message templates and insert personalization tags.
- [From MessageDesk Reach to Inbox](https://docs.messagedesk.com/migration/messagedesk-reach-to-inbox.md): A simple, step‑by‑step guide to help your team switch to Inbox by MessageDesk with confidence and minimal downtime.
- [Relays: Setup & Technical Guide](https://docs.messagedesk.com/relays/create-edit.md): Create, configure, and troubleshoot Relays—triggers, conditions, actions, delays, active hours, FAQ.
- [Relays Overview](https://docs.messagedesk.com/relays/overview.md): High-level concepts for MessageDesk Relays—what they are, why they matter, and common automation examples.
- [Send webhook](https://docs.messagedesk.com/relays/webhooks.md): Send MessageDesk events to your webhook endpoints using the Send Webhook relay action.
- [Keyboard Shortcuts](https://docs.messagedesk.com/resources/keyboard-shortcuts.md): Read our list of supported keyboard shortcuts in MessageDesk.
- [MessageDesk Plans](https://docs.messagedesk.com/resources/pricing.md): Learn about MessageDesk pricing plans and features
- [Data Security, Compliance & HIPAA](https://docs.messagedesk.com/resources/security-compliance-hipaa.md): What you can safely send by SMS, HIPAA do's & don'ts, and how MessageDesk secures your data—including our SOC 2 roadmap and Trust Center.
- [Support](https://docs.messagedesk.com/resources/support.md): Have a question? Need help? Get in touch with a MessageDesk expert.
- [Billing & Subscription Management](https://docs.messagedesk.com/settings/account/billing-subscriptions.md): Manage your MessageDesk billing and subscription settings
- [30-Day Free Trial Overview](https://docs.messagedesk.com/settings/account/trial-terms.md): How the free forever plan and 30-day trial work in MessageDesk, what's included, and what happens when the trial ends.
- [MessageDesk Compliance Center](https://docs.messagedesk.com/settings/compliance-center.md): Configure SMS opt-in/opt-out behavior, signatures, and STOP keywords for your workspace.
- [Data center](https://docs.messagedesk.com/settings/data-center.md): Import contacts and historical messages for your MessageDesk workspace.
- [Account Security](https://docs.messagedesk.com/settings/personal/account-security.md): Reset your password and follow security best practices to keep your MessageDesk account safe.
- [Personal Inbox Appearance, Layout & Signature](https://docs.messagedesk.com/settings/personal/inbox-preferences.md): Learn how to customize your inbox theme, navigation layout, and personal SMS signature in MessageDesk.
- [Personal Notification Preferences](https://docs.messagedesk.com/settings/personal/notifications.md): Choose how and where MessageDesk notifies you—email, mobile push, and browser.
- [Personal Profile Settings Overview](https://docs.messagedesk.com/settings/personal/overview.md): Customize your MessageDesk user profile—name, avatar, contact info, and security.
- [Workspace Analytics](https://docs.messagedesk.com/settings/workspace/analytics.md): View messaging performance metrics, channel-level stats, and user-level activity for your MessageDesk workspace.
- [Custom Fields](https://docs.messagedesk.com/settings/workspace/custom-fields.md): Create and manage custom fields to store additional contact data tailored to your business needs.
- [Inbox Settings (Labels, Message Templates & Relays)](https://docs.messagedesk.com/settings/workspace/inbox-settings.md): Set workspace-wide appearance, labels, and message templates for every user in your MessageDesk inbox.
- [Workspace Settings Overview](https://docs.messagedesk.com/settings/workspace/overview.md): See and manage organization-level details for your MessageDesk workspace.
- [Phone Management](https://docs.messagedesk.com/settings/workspace/phone-management.md): Add, name, and manage phone numbers and lines in MessageDesk.
- [Team Management](https://docs.messagedesk.com/settings/workspace/team-management.md): How to invite teammates, accept invitations, and manage access with roles and permissions in MessageDesk.

## OpenAPI Specs

- [openapi](https://docs.messagedesk.com/api-reference/openapi.json)

## Optional

- [Status](https://status.messagedesk.com/)
- [Changelog](https://app.getbeamer.com/messagedesk/)
- [Free Tools](https://www.messagedesk.com/free-tools)