> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Scheduled Text Messages
> Schedule SMS messages in MessageDesk for any future date and time, then edit, cancel, or reschedule them from your inbox before they send.
# Schedule text messages in MessageDesk
Send the right message at the right time, without babysitting your inbox. MessageDesk lets you schedule any outbound text and manage all upcoming sends in one place.
***
## What is text message scheduling?
Text message scheduling is a lightweight automation that sends text messages **at a future date/time**. You can schedule from any **Message Compose** box in MessageDesk for:
* **1-on-1** conversations
* **Broadcasts (Send Individually)** to **up to 100** recipients
* **Group SMS** (small collaborative groups)
**Note:** Scheduled texts respect carrier registration/throughput limits. If compliance blocks delivery, the scheduled send will [**fail with an error**](/messaging/delivery-status-errors) you can review in the thread.
***
## How to schedule a text message
1. In any **Message Compose** box, write your message (add media/templates/tags if needed).
2. Click the **Calendar** icon.
3. Choose a **preset time** (e.g., "Later today," "Tomorrow morning") or pick a **custom date and time**.
4. Click **Schedule Message** to confirm.
**Timezone:** Scheduling uses your **device's local timezone** at the time of scheduling, not the timezone associated with your workspace. If you travel or your device's timezone changes later, the message still sends based on the originally selected time in that original timezone.
***
## View and edit scheduled messages in the conversation thread
Scheduled messages appear directly in your message thread, so you can see what's queued without leaving the conversation.
* If there are any pending scheduled messages, a **banner** appears above the Message Compose box showing how many are scheduled.
* Click the banner to **show** or **hide** scheduled messages in the thread.
* This keeps your thread clean if you don't need to see upcoming sends, while still giving you quick access when you do.
* Click Edit to edit or delete any scheduled messages directly from the message thread.
***
## How to view, edit, or cancel scheduled text messages
1. In the Inbox, open the **My Conversations drop-down**.
2. Click **Scheduled** to see all scheduled messages across your workspace.
3. Select a scheduled item to:
* **See next send date/time**
* **See who created it**
* **Preview/edit message content**
* **Reschedule** or **Send now**
* **Delete** (cancels the schedule)
**Note:** Editing a scheduled **Broadcast (Send Individually)** updates the template/content for **all recipients** in that scheduled send.
### Filtering scheduled text messages
By default, the Scheduled view shows all scheduled messages across your workspace. Use the **Schedules Filter** to narrow results by who created the schedule:
1. Click the **filter icon** in the Scheduled view.
2. Select one or more teammates to filter by.
3. The list updates to show schedules created by **any** of the selected users.
**Share your filter:** Click the **copy icon** in the top right to copy the filter URL and share it with teammates.
***
## Where text message scheduling works
* **1-on-1 messages in the Inbox:** Sends once to the single contact.
* **New Message Compose Broadcasts (Send Individually):** Sends one text per recipient (max **100** recipients per scheduled broadcast). Replies stay **private** in each thread.
* **Group SMS:** Sends to the whole group thread at the scheduled time; all recipients see follow-ups.
***
## Limits and behavior
* **Recipient cap:** Broadcasts are limited to **100** recipients per scheduled send.
* **Media:** You can schedule messages with attachments; files **> 500 KB** send as **links** automatically.
* **Throughput:** High-volume windows may queue briefly to meet carrier limits.
* **Opt-outs:** If a contact **opts out** before the scheduled time, that send will **not** deliver to that contact.
* **Closed threads:** Scheduling in a **closed** conversation will **reopen** it when the message sends.
* **Permissions:** Users need **Editor** access on the feature/line to schedule and manage future sends.
***
## Text message scheduling best practices
* **Mind compliance windows:** Avoid late-night hours where recipients might view messages as intrusive.
* **Double-check your timezone:** Confirm the scheduled time matches your messaging intent, especially around **Daylight Savings Time** changes.
***
## Frequently asked scheduled messages questions
**Can I schedule recurring messages?**\
Recurring schedules aren't supported yet. You can duplicate and schedule again.
**What happens if I change my device's timezone after scheduling?**\
The message sends according to the **original timezone** set at scheduling time.
**Can I edit a schedule after it's created?**\
Yes. Open **My Conversations → Scheduled**, select the item, then edit content, **Reschedule**, **Send now**, or **Delete**.
**How do I see only my scheduled messages?**\
The Scheduled view shows all schedules by default. Use the **Schedules Filter** to select your name and see only the schedules you created.
**Do scheduled messages include media?**\
Yes. Attachments are supported. Files **> 500 KB** will send as **clickable links**.
**What if my number isn't registered (10DLC/toll-free)?**\
Delivery may be limited or filtered. Complete **carrier registration** for best results before scheduling large sends.
**Will I be notified if a scheduled message fails?**\
Failures show in the conversation with a **Failed** status and an error reason. You can **Resend** after fixing the cause.
***
## Troubleshooting
**I don't see the Scheduled view.**\
Open **My Conversations** and look for **Scheduled**. If it's missing, refresh or check your role/permissions.
**My scheduled broadcast didn't reach everyone.**\
Review the thread statuses. Common causes: **opt-outs**, **invalid numbers**, **rate limits**, or **unregistered lines**.
**I can't schedule on this phone line.**\
You may have **Viewer** access only, or the line requires **registration**. Ask an Admin/Manager to adjust permissions or complete registration.
**A time I picked already passed.**\
If your selected time is in the past (due to timezone shift/DST), MessageDesk will prompt you to choose a future time.
***
## How to view, edit, or cancel scheduled text messages
1. In the Inbox, open the **My Conversations drop-down**.
2. Click **Scheduled** to see all scheduled messages across your workspace.
3. Select a scheduled item to:
* **See next send date/time**
* **See who created it**
* **Preview/edit message content**
* **Reschedule** or **Send now**
* **Delete** (cancels the schedule)
### Filtering scheduled text messages
By default, the Scheduled view shows all scheduled messages across your workspace. Use the **Schedules Filter** to narrow results by who created the schedule:
1. Click the **filter icon** in the Scheduled view.
2. Select one or more teammates to filter by.
3. The list updates to show schedules created by **any** of the selected users.
***
## Where text message scheduling works
* **1-on-1 messages in the Inbox:** Sends once to the single contact.
* **New Message Compose Broadcasts (Send Individually):** Sends one text per recipient (max **100** recipients per scheduled broadcast). Replies stay **private** in each thread.
* **Group SMS:** Sends to the whole group thread at the scheduled time; all recipients see follow-ups.
***
## Limits and behavior
* **Recipient cap:** Broadcasts are limited to **100** recipients per scheduled send.
* **Media:** You can schedule messages with attachments; files **> 500 KB** send as **links** automatically.
* **Throughput:** High-volume windows may queue briefly to meet carrier limits.
* **Opt-outs:** If a contact **opts out** before the scheduled time, that send will **not** deliver to that contact.
* **Closed threads:** Scheduling in a **closed** conversation will **reopen** it when the message sends.
* **Permissions:** Users need **Editor** access on the feature/line to schedule and manage future sends.
***
## Text message scheduling best practices
* **Mind compliance windows:** Avoid late-night hours where recipients might view messages as intrusive.
* **Double-check your timezone:** Confirm the scheduled time matches your messaging intent, especially around **Daylight Savings Time** changes.
***
## Frequently asked scheduled messages questions
**Can I schedule recurring messages?**\
Recurring schedules aren't supported yet. You can duplicate and schedule again.
**What happens if I change my device's timezone after scheduling?**\
The message sends according to the **original timezone** set at scheduling time.
**Can I edit a schedule after it's created?**\
Yes. Open **My Conversations → Scheduled**, select the item, then edit content, **Reschedule**, **Send now**, or **Delete**.
**How do I see only my scheduled messages?**\
The Scheduled view shows all schedules by default. Use the **Schedules Filter** to select your name and see only the schedules you created.
**Do scheduled messages include media?**\
Yes. Attachments are supported. Files **> 500 KB** will send as **clickable links**.
**What if my number isn't registered (10DLC/toll-free)?**\
Delivery may be limited or filtered. Complete **carrier registration** for best results before scheduling large sends.
**Will I be notified if a scheduled message fails?**\
Failures show in the conversation with a **Failed** status and an error reason. You can **Resend** after fixing the cause.
***
## Troubleshooting
**I don't see the Scheduled view.**\
Open **My Conversations** and look for **Scheduled**. If it's missing, refresh or check your role/permissions.
**My scheduled broadcast didn't reach everyone.**\
Review the thread statuses. Common causes: **opt-outs**, **invalid numbers**, **rate limits**, or **unregistered lines**.
**I can't schedule on this phone line.**\
You may have **Viewer** access only, or the line requires **registration**. Ask an Admin/Manager to adjust permissions or complete registration.
**A time I picked already passed.**\
If your selected time is in the past (due to timezone shift/DST), MessageDesk will prompt you to choose a future time.