> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 14-Day Free Trial Overview

> Understand the MessageDesk free forever plan and 14-day full-feature trial. What's included, message limits, billing terms, and what happens after expiration.

# 14-Day Free Trial Overview

You can explore MessageDesk in two ways:

* **Individual (Free Forever)** – no credit card required.
* **14-Day Free Trial** – unlocks team features and more after you add a payment method and select a plan.

***

## TL;DR

* **Create an account:** You start on the **Individual (Free Forever)** plan. **No credit card** needed.
* **Start a trial:** Your **14-day trial** begins **only after** you **enter a credit card and select a plan** (usually when **adding teammates** or **connecting phone lines**).
* **Messaging during trial:** Works after **carrier registration** is complete.
* **At day 14:** Billing **begins on the plan you selected** unless you **cancel** before the trial ends.

<Note>
  **Twilio users:** If you connect existing **Twilio** numbers, you're exempt from carrier registration inside MessageDesk and can connect numbers **without starting a trial** or adding a payment method.
</Note>

***

## Individual plan: free forever

* **Duration:** Forever
* **Starts:** As soon as you create your MessageDesk account
* **Best for:** Viewing MessageDesk solo before inviting a team or connecting lines

***

## 14-day free trial: when it starts and what it includes

### How your trial starts

Your 14-day trial begins when you **enter a credit card** and **select a plan** in either of these flows:

* **Adding teammates**
* **Connecting new or existing phone lines**

### Trial feature access

| Feature / Area                                 | Trial access                                            |
| ---------------------------------------------- | ------------------------------------------------------- |
| **Messaging**                                  | **Limited** until **carrier registration** is completed |
| **Relays (automations)**                       | Yes                                                     |
| **Phone line management**                      | Yes                                                     |
| **Teammate management**                        | Yes                                                     |
| **Media & attachments**                        | Yes                                                     |
| **Templates & tags**                           | Yes                                                     |
| **Labels**                                     | Yes                                                     |
| **Comments & mentions**                        | Yes                                                     |
| **Contacts**                                   | Yes                                                     |
| **Twilio integration**                         | Yes                                                     |
| **Roles & permissions (user access controls)** | Yes                                                     |

<Info>
  **Messaging & compliance:** If you're using a local (10DLC) or toll-free number, you'll need to [complete the carrier registration process](/carrier-registration/overview) before sending messages.
</Info>

***

## How to get help during your trial

Our team is here to help you get set up fast.

* **Text:** Send **SUPPORT** to **(775) 313-9465**
* **Email:** [**support@messagedesk.com**](mailto:support@messagedesk.com)
* **Docs:** You're here ✅

***

## What happens when your trial ends

### Choose a plan (recommended before day 14)

<Steps>
  <Step title="Open Billing">
    Go to your **Account** (user icon) → **Billing**.
  </Step>

  <Step title="Pick a plan">
    Click **Choose a plan**, compare options, and select the one that fits.
  </Step>

  <Step title="Confirm payment">
    Enter or confirm your payment method and **confirm subscription**.
  </Step>
</Steps>

### If you do nothing

* If you started a trial by selecting a plan and adding a card, **billing will begin automatically** for that plan at the end of your 14 days.
* You can **cancel anytime during the trial** to avoid charges.

<Warning>
  **To avoid charges:** Cancel before your 14-day period ends.
</Warning>

### Need more time?

[**Contact sales**](/contact-us) to discuss **trial extension** options.

***

## FAQs

**Do I need a credit card to create a MessageDesk account?**\
No. You start on the **Individual (Free Forever)** plan without a card.

**Do I need a credit card to start my 14-day free trial?**\
Yes. You'll **enter a card** and **select a plan** to begin the trial.

**Can I cancel during the trial?**\
Yes. **Cancel anytime** during your 14 days with **no charges**.

**What happens to my data if I don't upgrade?**\
We **preserve your data** indefinitely. You can return and upgrade later.

**Can I switch plans after my trial?**\
Yes. You can **change plans anytime** after upgrading.