> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Profile

> Update your MessageDesk profile. User Name, First Name, Last Name, Cell Phone, Country, and profile photo. Reset your password from the same page.

# Profile

The **Profile** page in **My Settings** is where you manage how teammates see you in MessageDesk and how the app reaches you. It's the first page under **My Settings** and holds everything tied to your individual user account.

<Note>
  **Mobile users.** You can update your Profile from mobile. Other settings features are desktop-only.
</Note>

***

## Open the Profile page

Go to **Account → Settings → My Settings → Profile**.

***

## Editable fields

You can edit these fields directly on the Profile page:

* **User Name.** How teammates see you in the app.
* **First Name.** Used in templates and tags (`{{ UserFirstName }}`).
* **Last Name.** Used in templates and tags (`{{ UserLastName }}`).
* **Cell Phone.** Recommended for **two-factor authentication (2FA)**.
* **Country.** Improves locale defaults.

After making changes, click **Save changes**.

<Note>
  Keep **First Name** and **Last Name** up to date so your **personal signature** and **message templates** render correctly.
</Note>

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## Email is locked

The **Email** field is **locked**. You can't edit it directly from the Profile page. Your email ties to authentication and account notifications.

To change your email address, contact your workspace administrator or [MessageDesk support](/contact-us).

***

## Upload a profile photo

Your profile photo appears next to your messages and comments throughout MessageDesk.

1. On the **Profile** page, click **Edit Image** above your current photo.
2. Choose an image from your computer.
3. Crop or adjust as needed.
4. Save your changes.

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## Reset password

Click the **Reset Password** button on the Profile page to start a password reset.

For requirements, troubleshooting, and security best practices, see [Account Security](/settings/my-settings/security).

<Info>
  Once you add your **Cell Phone**, MessageDesk uses it for **two-factor authentication (2FA)** to help keep your account secure.
</Info>

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## See also

* [Account Security](/settings/my-settings/security)
* [Inbox Preferences](/settings/my-settings/inbox-preferences)
* [Notification Preferences](/settings/my-settings/notification-preferences)