> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Team Workspace Messaging Analytics

> Track SMS performance metrics in MessageDesk. Message volume, response times, channel-level stats, and per-user activity reports for your team workspace.

# Workspace Analytics

The **Analytics** dashboard gives you a snapshot of messaging activity across your workspace: messages sent, delivery rates, inbound volume, and breakdowns by channel and user.

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  <img src="https://mintcdn.com/messagedesk/-wlxw3MFyYLxgf1w/images/analytics-dashboard.png?fit=max&auto=format&n=-wlxw3MFyYLxgf1w&q=85&s=d21f4a9aafb7426ebd0e2c7cd48d4cab" alt="Analytics Dashboard" width="3372" height="2004" data-path="images/analytics-dashboard.png" />
</Frame>

## Open the analytics dashboard

1. Click your **profile icon** (top-right).
2. Select **Settings**.
3. In the left nav, open **Workspace Settings → Analytics**.

You can also navigate directly to `/settings/workspace-settings/analytics`.

<Note>
  **Permissions.** Your role controls access to the analytics dashboard. See [Roles & Permissions](/settings/workspace-settings/team-management) for details.
</Note>

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## Top-level metrics

The dashboard shows three primary metrics at the top:

* **Messages sent.** Total outbound messages from your workspace.
* **Delivery rate.** Percentage of sent messages successfully delivered.
* **Inbound messages.** Total messages received across every channel.

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## Channel-level analytics

Below the top-level metrics, you'll see activity **by channel** (phone line). Use this to compare volume and performance across lines in your workspace.

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## User-level analytics

The dashboard also shows activity **by user**, so you can see how messaging volume splits across your team.

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## Time windows

Use the time-window selector to filter every metric by a specific date range:

* **30 days**
* **60 days**
* **90 days**
* **180 days**
* **365 days**

Changing the time window updates every metric on the page.

<Note>
  **Data refresh.** Analytics data doesn't update in real time. The dashboard loads a snapshot when you open it. Refresh the page to see the latest data.
</Note>

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## FAQ

**Who can access the analytics dashboard?**\
Access depends on your role and the **Analytics** permission assigned to it. Admins have full access by default. See [Roles & Permissions](/settings/workspace-settings/team-management).

**Why doesn't the data update automatically?**\
Analytics queries aggregate large volumes of messaging data. To keep performance fast, the dashboard loads data on page load rather than streaming live updates.

**Can I export analytics data?**\
Export isn't currently available from the analytics dashboard. Contact support if you need a data export.