> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription Management

> Update payment methods, change plans, view invoices, and manage MessageDesk billing and subscription settings for your team workspace and add-on services.

# Billing & Subscription Management

View your plan, update payment methods, download invoices, and change your MessageDesk subscription, all from **Account → Billing**.

***

## TL;DR

* Go to **Account → Billing** to see **plan**, **next charge**, **seats**, **billing cycle**, and **invoice history**.
* You can **add/update a payment method**, **download invoices**, and **cancel** from the same page.
* To **change plans** (upgrade/downgrade), [contact support](/resources/support). Upgrades prorate immediately. Downgrades apply on your next billing cycle.

***

## Open your billing settings

1. Click your **profile icon** (top-right).
2. Choose **Account → Billing**.

<img src="https://mintcdn.com/messagedesk/oms_Qk944x2p5hy4/images/billing.png?fit=max&auto=format&n=oms_Qk944x2p5hy4&q=85&s=c1de217de7d61d2dd854c0131bf6598a" alt="Billing Pn" width="964" height="1620" data-path="images/billing.png" />

***

## Manage your subscription

### View current plan & billing details

The Billing page shows:

* **Plan name** and **price**.
* **User seats (quantity)**.
* **Billing cycle** (monthly or annual).
* **Next billing date**.
* **Billing contact:** name, email, address, phone.
* **Invoice history**.

<Note>
  **Seat minimums.** The **Team** plan needs at least **3 user seats**. The **Pro** plan has no seat minimum. See [Pricing](/resources/pricing) for plan details.
</Note>

<img src="https://mintcdn.com/messagedesk/oms_Qk944x2p5hy4/images/billing-portal.png?fit=max&auto=format&n=oms_Qk944x2p5hy4&q=85&s=f538693e5cb926ca7ef2774cb9c1363f" alt="Billing Portal Pn" width="3504" height="2124" data-path="images/billing-portal.png" />

### Change plans (upgrade or downgrade)

To change plans, [contact support](/resources/support).

* **Upgrades.** Take effect immediately and **prorate**.
* **Downgrades.** Take effect on your **next billing date**.

***

## Payment methods

### Supported options

* **Card** (Visa, Mastercard, Amex, Discover).
* **Bank (ACH)**.

### Add or update a payment method

1. Go to **Account → Billing**.
2. Click **+ Add payment method**.
3. Enter your details.
4. Click **Add**.

<Tip>
  Set a new method as **default** during or after adding it.
</Tip>

### Remove a payment method

You must have **at least one** active payment method on file.

* Add a new method first, then remove the old one.

***

## Billing information & history

### Update billing contact info

On **Account → Billing**, edit **name**, **email**, **address**, or **phone** in the **Billing information** section, then **Save**.

### View & download invoices

1. Go to **Account → Billing**.
2. Scroll to **Invoice history**.
3. Click any invoice to **view** or **download** (PDF).

***

## Cancel subscription

1. Go to **Account → Billing**.
2. Click **Cancel subscription**.
3. Confirm **Cancel subscription**.

Your account stays active until the **end of the current billing period**.

***

## FAQ

**When will I be charged?**\
On the **same day each month** (monthly plans) or **once per year** (annual plans). Your **next billing date** shows in Billing.

**What happens if my payment fails?**\
We'll **retry** the charge and send an **email**. Update your **payment method** to avoid service interruption.

**Can I get a refund?**\
Refunds are handled **case-by-case**. Contact support to review your situation.

**Can I switch plans later?**\
Yes. [Contact support](/resources/support) to upgrade or downgrade. Upgrades **prorate immediately**. Downgrades apply on your **next cycle**.

***