> ## Documentation Index
> Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Templates

> Manage your workspace's shared message template library in MessageDesk. Create, edit, delete, and bulk-manage templates that every teammate can use when composing.

# Message Templates

The **Message Templates** page is where you manage your workspace's shared template library. It's the set of pre-approved, reusable messages your whole team can pull into a conversation.

<Note>
  Looking for how to **use** templates when composing a message, or how to insert personalization tags like `{{ ContactFirstName }}`? See [Messaging → Templates and personalization tags](/messaging/templates-tags). This page focuses on **managing the template library** from Settings.
</Note>

***

## Open Message Templates

Go to **Account → Settings → Workspace Settings → Message Templates**.

***

## Create a new template

1. Click **Create template**.
2. Fill in the template fields:
   * **Name:** descriptive and short (e.g., `Appt Reminder – 24h`). The name is what teammates see in the picker.
   * **Description:** a one-line summary. Shown alongside the name in the template picker so teammates can pick the right one fast.
   * **Body:** the message content. Supports **personalization tags** (e.g., `{{ ContactFirstName }}`, `{{ WorkspaceName }}`) and emoji.
   * **Tags:** optional tags for organization.
   * **Media:** optionally attach images, PDFs, or other media that send with the template.
3. Click **Save**.

The template's available to your team immediately.

***

## Edit a template

1. Find the template in the list (or search by name).
2. Click the template to open its editor.
3. Update the **name**, **description**, **body**, **tags**, or **media**.
4. Click **Save**.

***

## Delete templates

You can delete a single template or multiple templates at once.

**Single template:**

1. Find the template in the list.
2. Click the **delete** icon.
3. Confirm.

**Multi-select delete:**

1. Select the templates you want to remove.
2. Click **Delete selected**.
3. Confirm.

***

## Template picker UI

<Note>
  The template picker that teammates use when composing shows each template's **name**, **description**, and a **Preview** button to view the full message body before applying it. Easier to pick the right template at a glance.
</Note>

<Note>
  Templates sort **alphabetically (A–Z)** by name in the picker and in settings. To control ordering, prefix the name (`Sales:`, `Support:`).
</Note>

***

## Who can manage Message Templates

Your role controls access to template management:

| Role         | Message Templates access      |
| ------------ | ----------------------------- |
| **Admin**    | Owner (create, edit, delete)  |
| **Manager**  | Editor (create, edit, delete) |
| **Operator** | Editor (create, edit, delete) |

See [Roles and Permissions](/settings/workspace-settings/team-management) for the full default permissions table and how to customize roles.

***

## See also

* [Messaging → Templates and personalization tags](/messaging/templates-tags): use templates and tags when composing
* [Team Management and Permissions](/settings/workspace-settings/team-management)