Welcome to MessageDesk
Why MessageDesk
Great conversations build great businesses. Most texting tools were built for blasts, not for real, back-and-forth dialogue. MessageDesk gives your whole team a shared SMS inbox built for two-way conversation.- Team visibility: Anyone can jump in, assign, and resolve conversations without juggling personal phones.
- One place for everything: Route, label, and manage every message from every connected phone line.
- Built for now: Tools that help you meet people where they are: by text.
How MessageDesk works
MessageDesk centralizes SMS across your business phone numbers (landline/VoIP hosting, purchased local/toll-free, or connected Twilio) into a single, collaborative inbox. Key features- Shared Inbox: Teammates see the same thread, assign owners, leave internal comments, and reply fast.
- Custom roles and permissions: Control access by phone line, label, or teammate inbox (roles and resource-level permissions).
- Relays and scheduling: Set auto-replies (e.g., after-hours) and schedule messages for later.
- Compliance tools: Support for opt-in and opt-out and carrier registration to improve deliverability.
Get started
1. Sign up
Create your free account at inbox.messagedesk.com. No credit card required to start.2. Add a phone number
Connect your first line:- Host an existing landline/VoIP number
- Purchase a new local or toll-free text-enabled number
- Connect an existing Twilio number
3. Invite your team
Invite teammates to share phone access and collaborate.- Assign roles (Admin, Manager, Operator)
- Fine-tune with labels/lines/teammate inbox permissions
What you’ll love on day one
- Faster replies: Text from a number your customers already know.
- Cleaner hand-offs: Assign owners and mention teammates with internal comments.
- Less chaos: Labels and filters keep the queue organized.
- Set it and forget it: Schedule reminders and auto-replies so nothing slips.