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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

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Welcome to MessageDesk

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Why MessageDesk

Great conversations build great businesses. Most texting tools were built for blasts, not for real, back-and-forth dialogue. MessageDesk gives your whole team a shared SMS inbox built for two-way conversation.
  • Team visibility: Anyone can jump in, assign, and resolve conversations without juggling personal phones.
  • One place for everything: Route, label, and manage every message from every connected phone line.
  • Built for now: Tools that help you meet people where they are: by text.
Messagedesk Inbox Pn

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How MessageDesk works

MessageDesk centralizes SMS across your business phone numbers (landline/VoIP hosting, purchased local/toll-free, or connected Twilio) into a single, collaborative inbox. Key features
  • Shared Inbox: Teammates see the same thread, assign owners, leave internal comments, and reply fast.
  • Custom roles and permissions: Control access by phone line, label, or teammate inbox (roles and resource-level permissions).
  • Relays and scheduling: Set auto-replies (e.g., after-hours) and schedule messages for later.
  • Compliance tools: Support for opt-in and opt-out and carrier registration to improve deliverability.

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Get started

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1. Sign up

Create your free account at inbox.messagedesk.com. No credit card required to start.

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2. Add a phone number

Connect your first line:
  • Host an existing landline/VoIP number
  • Purchase a new local or toll-free text-enabled number
  • Connect an existing Twilio number

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3. Invite your team

Invite teammates to share phone access and collaborate.
  • Assign roles (Admin, Manager, Operator)
  • Fine-tune with labels/lines/teammate inbox permissions

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What you’ll love on day one

  • Faster replies: Text from a number your customers already know.
  • Cleaner hand-offs: Assign owners and mention teammates with internal comments.
  • Less chaos: Labels and filters keep the queue organized.
  • Set it and forget it: Schedule reminders and auto-replies so nothing slips.