Documentation Index
Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
Use this file to discover all available pages before exploring further.
Create your account and sign up for MessageDesk
Create your account, verify your identity, and name your workspace.Requirements
- Valid email address
- Personal mobile phone number (for verification; not used as a workspace number)
1. Create your account
If you’re new (and haven’t been invited to an existing workspace), go to the sign-up page and enter your email and password, or choose Sign in with Google.
- At least 1 uppercase letter
- At least 1 number
- At least 1 symbol
Verify via mobile (SMS code)
You’ll receive a 6-digit code by SMS to your personal mobile number. Enter the code to continue. 2FA codes send via Twilio Verify from a Twilio shortcode, which provides faster delivery and supports international phone numbers.
Verify your email (email code)
Next, we’ll send a second 6-digit code to your email. Enter the code to finish verification.
Name your workspace
Give your new workspace/inbox a name to complete the setup. You can change this later in Settings.
What happens next?
You’ll land in your new MessageDesk workspace with a prompt to complete the following steps:- Connect phone numbers: you have several options here. Carrier Registration is included with your MessageDesk account and is required when connecting new phone numbers. Your carrier registration process varies depending on the types of phone numbers you connect to MessageDesk.
- Import or add contacts: add contacts manually or via .csv file upload.
- Invite team members: bring your team to MessageDesk with set roles and permissions.
- Visit our docs for answers to questions and additional resources.
Frequently asked questions
Is my personal mobile number used for texting customers?No. It’s only used for account security and two-factor authentication (2FA). Your workspace uses separate business numbers you connect or purchase. Can I use an international phone number to create a MessageDesk account?
Yes. MessageDesk supports international phone numbers, but only for account creation, login, and two-factor account verification. MessageDesk doesn’t support sending or receiving messages from international numbers. Can I change my workspace name later?
Yes. Update it anytime in Settings → Workspace Profile. I was invited to a workspace. Do I still use this page?
Follow the invitation link you received to join the existing workspace: see Join a workspace.