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Create your account and sign up for MessageDesk

Create your account, verify your identity, and name your workspace.

Requirements

  • Valid email address
  • Personal mobile phone number (for verification; not used as a workspace number)
Landlines, Google Voice/Skype/virtual numbers won’t work for verification.MessageDesk supports international phone numbers for account creation, login, and two-factor verification only.

1. Create your account

If you’re new (and haven’t been invited to an existing workspace), go to the sign-up page and enter your email and password, or choose Sign in with Google. Create Account 1 Password must include:
  • At least 1 uppercase letter
  • At least 1 number
  • At least 1 symbol

Verify via mobile (SMS code)

You’ll receive a 6-digit code by SMS to your personal mobile number. Enter the code to continue. MessageDesk sends 2FA codes from a shortcode, which delivers them faster. You can also add a personal international phone number to receive 2FA login codes.
Warning: Do not enter a non-mobile phone number - this number is used for 2FA codes specifically for personal user login. It is not tied to your MessageDesk workspace. Don’t enter a non-mobile phone number. MessageDesk uses this number for 2FA codes for your personal login only. It isn’t tied to your MessageDesk workspace.
Confirm Sign Up Pn
Didn’t get the code? Email support@messagedesk.com for help.

Verify your email (email code)

Next, we’ll send a second 6-digit code to your email. Enter the code to finish verification. Verify Sign In Email Pn
Didn’t get the email? Check your spam/junk folders, then contact support@messagedesk.com for help.

Name your workspace

Give your new workspace/inbox a name to complete the setup. You can change this later in Settings. Inbox Name Pn
This step creates your tenant and your first workspace. The Create Account page only creates your user login. Your company’s tenant and first workspace are created when you finish this step, and you become that workspace’s Admin (which also makes you the tenant admin). Need a second workspace later for another team or company? Don’t sign up again. Add it from your profile icon → Workspace → Add Workspace. See Tenant Management.

Select a subscription and add a payment method

Your new workspace doesn’t have a subscription yet. Pick a plan and add a payment method to start your 14-day free trial. You won’t be charged until the trial ends, and you can cancel anytime before then.
Coming from MessageDesk Reach (V1)? If you just created your Inbox account as part of the Reach to Inbox migration, this is your next step before you connect numbers or invite your team.
1

Open Billing & Subscription

Go to Settings → Workspace Settings → Billing & Subscription.
2

Choose Monthly or Yearly billing

Use the Monthly / Yearly toggle at the top of the page. Yearly billing lowers the per-user price. See Pricing for current rates.
3

Choose Team or Pro

Compare the two plans and click Start trial under the one that fits.
  • Team: a shared team SMS inbox. Minimum 3 user seats.
  • Pro: everything in Team, plus 100-person text broadcasts, Relays, custom roles, and integrations. No seat minimum.
4

Add a payment method

Enter your payment details when prompted and confirm. A payment method is required to start the trial, but you won’t be charged until day 14. You can add or change payment methods later in Billing & Subscription.
Billing Subscription
Enterprise customers: Enterprise plans aren’t in the plan picker and require an annual contract. Skip the Team and Pro trials and contact sales. We’ll set up your subscription for you.
Seat minimums. The Team plan bills a minimum of 3 user seats once your trial ends, even with a smaller team. If you connect your own Twilio numbers (BYOC), that minimum is waived. See the free trial overview for billing terms.

What happens next?

You’ll land in your new MessageDesk workspace with a prompt to complete the following steps:
  1. Select a subscription & add a payment method: choose Monthly or Yearly, pick Team or Pro, and add a payment method to start your 14-day trial.
  2. Carrier Registration: your MessageDesk account includes this, and it’s required when you connect new phone numbers. The process varies depending on the types of phone numbers you connect.
  3. Connect phone numbers: you have several options here.
  4. Invite team members: bring your team to MessageDesk with set user roles and permissions.
  5. Import or add contacts: add contacts manually or via a .csv file upload.
Welcome Splash 1

Frequently asked questions

Is my personal mobile number used for texting customers?
No. MessageDesk only uses it for account security and two-factor authentication (2FA). Your workspace uses separate business numbers you connect or purchase. Can I use an international phone number to create a MessageDesk account?
Yes. MessageDesk supports international phone numbers, but only for account creation, login, and two-factor account verification. MessageDesk doesn’t support sending or receiving messages from international numbers. Do I need a subscription before I can connect numbers or invite my team?
Yes. If you haven’t picked a plan yet, MessageDesk prompts you to select one and add a payment method when you add teammates or connect phone lines. See Select a subscription and add a payment method. Can I change my workspace name later?
Yes. Update it anytime in Settings → Workspace Profile. I was invited to a workspace. Do I still use this page?
Follow the invitation link you received to join the existing workspace: see Join a workspace. I need a second workspace for another team or company. Do I sign up again?
No. Signing up again with the same email returns an “account already exists” error, and signing up with a different email creates a separate account under a separate tenant with its own login. Instead, click your profile icon → Workspace and use Add Workspace under your tenant. Each workspace gets its own subscription. See Add a workspace under a tenant.