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Learn How to Create Your Account & Sign Up for MessageDesk

Create your account, verify your identity, and name your workspace.

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Requirements

  • Valid email address
  • Personal mobile phone number (for verification; not used as a workspace number)
Note: Landlines, Google Voice/Skype/virtual numbers won’t work for verification.International phone numbers are supported for account creation, login, and two-factor verification only.

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1. Create Your Account

If you’re new (and haven’t been invited to an existing workspace), go to the sign-up page and enter your email and password, or choose Sign in with Google. Create Account Pn Password must include:
  • At least 1 uppercase letter
  • At least 1 number
  • At least 1 symbol

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Verify via Mobile (SMS code)

You’ll receive a 6-digit code by SMS to your personal mobile number. Enter the code to continue. Confirm Sign Up Pn
Didn’t get the code? Email [email protected] or text (775) 313-9465.

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Verify Your Email (email code)

Next, we’ll send a second 6-digit code to your email. Enter the code to finish verification. Verify Sign In Email Pn
Didn’t get the email? Check your spam/junk folders, then contact [email protected] or text (775) 313-9465.

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Name Your Workspace

Give your new workspace/inbox a name to complete the setup. You can change this later in Settings. Inbox Name Pn

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What Happens Next?

You’ll land in your new MessageDesk workspace with a prompt to complete the following steps:
  1. Connect phone numbers: (you have several options here). Carrier Registration: is included with your MessageDesk account and is a required component when connecting new phone numbers. Your carrier registration process will vary depending on the types of phone numbers you connect to MessageDesk.
  2. Import or add contacts: (add contacts manually or via .csv file upload).
  3. Invite team members: (bring your team to MessageDesk with set roles and permissions).
  4. Visit our docs for answers to questions and additional resources.
Onboarding Splash

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Frequently Asked Questions

Is my personal mobile number used for texting customers?
No. It’s only used for account security and two-factor authentication (2FA). Your workspace will use separate business numbers you connect or purchase. Can I use an international phone number to create a MessageDesk account?
Yes. MessageDesk supports international phone numbers, but only for account creation, login, and two-factor account verification. MessageDesk does not support sending or receiving messages from international numbers. Can I change my workspace name later?
Yes. Update it anytime in Settings → Workspace Profile. I was invited to a workspace—do I still use this page?
Follow the invitation link you received to join the existing workspace: see Join a workspace.