Migrate from MessageDesk Reach to Inbox with a step-by-step plan. Move contacts, history, and templates with minimal downtime and full team confidence.
Why migrate from MessageDesk Reach to Inbox by MessageDesk?
Inbox by MessageDesk gives your team a messaging tool built for collaboration, control, and clarity.
Broader media support
You don’t have to tell users to “just email it.” Inbox lets you send and receive PDFs, DOCs, JPEGs, PNGs, GIFs, WEBPs, HEICs, and more. Files larger than ~500 KB automatically convert to links, and Inbox keeps every attachment in one place.
Group texting and 1:1 Conversations
Start a 1:1 Conversation or include up to seven recipients in a group text without duplicating effort or context.
User access controls and customization
You’re not locked into a one-size-fits-all Inbox. Inbox by MessageDesk lets you set up custom user roles and permissions, comment internally, @mention teammates, and tailor Inbox views. Dark mode, custom theming, and saved filters round out a workspace that adapts to how your team works.
Better organization and routing
In Inbox by MessageDesk, you can label Conversations freely and filter, route, or assign messages as a unified team.
You’ll receive email notifications from no-reply@messagedesk.com for each migrated data type. The emails tell you when each migration begins and finishes.
Each migration email also includes any failure notes you can pass to our dev team for investigation.
No. Your MessageDesk Reach account isn’t deleted, and you can move data to Inbox by MessageDesk multiple times. Your original account stays accessible and functional.
What data is migrated during the migration process?
The migration moves your contacts (including addresses and email information), messages (including media attachments), message templates, custom fields, groups (which become labels), and opt-out lists. Every record keeps its original structure and metadata.
It depends on how much data you have. Data migration runs in the background, and you’ll get a notification when it’s done. Phone number migration is instant once you start it.
Can I use both my MessageDesk Reach and Inbox by MessageDesk accounts at the same time?
Yes. Use both at the same time until you migrate your phone number. After the phone number migration, every text message goes through Inbox by MessageDesk, and your Reach account stays accessible for viewing historical data.
Contact support@messagedesk.com right away. Your data stays safe in your MessageDesk Reach account, and you can retry the migration. Data migration can run multiple times if needed.
Do I need to do anything after the migration is complete?
Once data migration finishes, verify that your contacts, messages, and templates transferred correctly in Inbox by MessageDesk. When you’re satisfied, migrate your phone number whenever you’re ready.
No. You manage team members and user permissions separately in Inbox by MessageDesk. Invite your team to your new Inbox by MessageDesk workspace and configure their permissions there.
How do I set up Office Hours in Inbox by MessageDesk?
Office Hours isn’t migrated, and it isn’t a standalone setting in Inbox by MessageDesk. It’s part of a broader set of automations called Relays. Start from a template instead of building from scratch: click the lightning bolt in the upper-left navigation, select Templates, then open Respond to Messages. The first two templates are Out-of-Office (Away) Autoresponse and After-Hours Auto Reply. Pick one, set your hours in the Active hours condition, edit the reply text, and toggle the Relay On. See Relay templates.
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Create your Inbox account and connect it to your Reach account`}),`\n`,_jsxs(_components.p,{children:[`Follow the link to `,_jsx(_components.strong,{children:_jsx(_components.a,{href:`https://inbox.messagedesk.com/#/create-account`,children:`https://inbox.messagedesk.com/#/create-account`})}),`. Create your Inbox by MessageDesk account, or sign in if one already exists.`]}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[_jsx(_components.strong,{children:`Important:`}),` Be sure to create your new Inbox account using the `,_jsx(_components.strong,{children:`same admin email`}),` already associated with your MessageDesk Reach account.`]})}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=634ec413e81c895845925ee689c08caf`,alt:`Migration Connect Account Email`,\"data-og-width\":`3372`,width:`3372`,\"data-og-height\":`2002`,height:`2002`,\"data-path\":`images/migration-connect-account-email.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=dadb3f1c29fb85cf346b3a4bab108dda 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=5f60e348e9933abc25bf4c7b4622b634 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=c76fcff5a96c038b36e27994d9033c67 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=f7dcd2b56b3268084d773a3b1efd4513 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=dd8894bad56f617479fbbecd0592165a 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-connect-account-email.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=07039fd3adf7e55fe0394e77ffcb4a85 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`5-migrate-your-data`,children:`5. Migrate your data`}),`\n`,_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Start Data Migration`}),` to begin moving the following data types to your new Inbox by MessageDesk account:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Contacts`}),` (including addresses and email information)`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Messages`}),` (including media attachments)`]}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Message templates`})}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Custom fields`})}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Groups`}),` (which become `,_jsx(_components.a,{href:`/settings/workspace-settings/labels`,children:`labels`}),` in Inbox by MessageDesk)`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Opt-out lists`}),` (contacts who have opted out of communication)`]}),`\n`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Every data type keeps its original structure and metadata.`})}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=ef1ee1740f78eda4ebb56fc0454f0c81`,alt:`Migration Data`,\"data-og-width\":`3372`,width:`3372`,\"data-og-height\":`2004`,height:`2004`,\"data-path\":`images/migration-data.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=4c8b572de516bf2f26c24ac963dda449 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=7ffb03854df2a1b363b81d70c4c3f860 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=121ab6337757c9b1ebc748964dc856a2 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=57b963a318a82aeb4e1bce6cd55e3857 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=482f521496a90cab38e839fb9bab9fdc 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=8687bdfa9c7a52fc5c8bc322bcc2a6b5 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`6-begin-data-migration`,children:`6. Begin data migration`}),`\n`,_jsxs(_components.p,{children:[`Click `,_jsx(_components.strong,{children:`Start Migration`}),` to begin your data migration.`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Data migration runs in the background and doesn’t affect your current MessageDesk Reach account.`})}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=459f9cec7e5ae1d254719510eb52057f`,alt:`Migration Data Start`,\"data-og-width\":`3372`,width:`3372`,\"data-og-height\":`2004`,height:`2004`,\"data-path\":`images/migration-data-start.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=3cf7a889bc89428dd93afff94974802f 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=374bfba17ccb90e747fc7cacd1a767d5 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=1a237e2944ccfdef5e554e295452b269 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=43c093185fc4700aea650ba8b0233326 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=b1a5375a02bc407d15916446e2b383f5 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-data-start.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=0b79da5b19ce008cee53f883dd997ff3 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`7-monitor-your-data-migration`,children:`7. Monitor your data migration`}),`\n`,_jsxs(_components.p,{children:[`You’ll receive email notifications from `,_jsx(_components.a,{href:`mailto:no-reply@messagedesk.com`,children:`no-reply@messagedesk.com`}),` for each migrated data type. The emails tell you when each migration begins and finishes.`]}),`\n`,_jsx(Note,{children:_jsx(_components.p,{children:`Each migration email also includes any failure notes you can pass to our dev team for investigation.`})}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=bb9b86268a178770025cc6640b03b81a`,alt:`Migration Email Notifications`,\"data-og-width\":`1232`,width:`1232`,\"data-og-height\":`2020`,height:`2020`,\"data-path\":`images/migration-email-notifications.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=0b5957ae99685f97dc99c4cd05301469 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=86c9018f6decb3f3075b6083759958ab 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=3d2a72b18cdfaa4585990ad92d9a8219 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=bf57e9f475e11527a5d586d64b64507d 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=2f808573759f642d3db61b7a4e745792 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-email-notifications.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=b548ddcf96816fa05de085a2fe07662e 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`8-migrate-your-phone-number`,children:`8. Migrate your phone number`}),`\n`,_jsx(_components.p,{children:`Migrate your phone number from MessageDesk Reach to Inbox by MessageDesk to start sending and receiving messages.`}),`\n`,_jsxs(Warning,{children:[_jsx(Heading,{level:`4`,id:`important-information`,children:`Important information`}),_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Phone migration is instant.`}),`\n`,_jsx(_components.li,{children:`Your MessageDesk Reach app will no longer send or receive texts.`}),`\n`,_jsx(_components.li,{children:`Every text message will start running through Inbox by MessageDesk.`}),`\n`,_jsxs(_components.li,{children:[`You can move your number back from Inbox by MessageDesk at any time. Email `,_jsx(_components.a,{href:`mailto:support@messagedesk.com`,children:_jsx(_components.strong,{children:`support@messagedesk.com`})}),` to start that process.`]}),`\n`]})]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=6885512b503be8eca01160b2f4307723`,alt:`Migration Phone Number`,\"data-og-width\":`3372`,width:`3372`,\"data-og-height\":`2004`,height:`2004`,\"data-path\":`images/migration-phone-number.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=9422ecff3905a412c1083252af51b79f 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=60c547a2ac9ef9480c0ba761ea63d376 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=a7f78fc09b6576c7da1fce027653e45f 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=734b1aaa017ff59a8e02055ecab2b576 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=0d60b7fbb12af6e2c372e90c3ad9396a 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-number.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=72ab9eb83e622cd650b6237c41cf8083 2500w`})}),`\n`,_jsxs(Warning,{children:[_jsx(_components.p,{children:`Only account admins can migrate phone numbers from MessageDesk Reach accounts to Inbox by MessageDesk accounts.`}),_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=197f18e17f1f034a33c7ecaff4ae5a87`,alt:`Migration Admin Only Number Migration`,\"data-og-width\":`1146`,width:`1146`,\"data-og-height\":`736`,height:`736`,\"data-path\":`images/migration-admin-only-number-migration.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=26f8b0290ef3ce490d12d45114cbafed 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=82850dfb293dd0ff44663e1d3d1bfd26 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=0f6051508cba686886c49365523ef6e5 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=515566330e67d5edd0019c629b5b5736 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=1bb45d8187aa037a969381960f8bef0b 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-admin-only-number-migration.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=7caa4f24a4961590ab01abacd53a9aff 2500w`})})]}),`\n`,_jsx(Heading,{level:`3`,id:`9-confirm-your-phone-number-migration-is-complete`,children:`9. Confirm your phone number migration is complete`}),`\n`,_jsx(_components.p,{children:`Verify your phone number migration from your MessageDesk Reach account, then log in to your Inbox by MessageDesk account to confirm there too.`}),`\n`,_jsx(Heading,{level:`4`,id:`migration-complete-in-messagedesk-reach`,children:`Migration complete in MessageDesk Reach`}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=75e85d699acd1073635451c5762cd23f`,alt:`Migration Phone Complete`,\"data-og-width\":`3372`,width:`3372`,\"data-og-height\":`2004`,height:`2004`,\"data-path\":`images/migration-phone-complete.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=7c7213a11020ea0022d9e4ce2a57a585 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=a42220c4c9709552690aa3a32d16625d 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=a5764f6da3b971b491193d7e8d3d95c9 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=5ea257d6b1397203a53bf73f36c453f5 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=401bac8719f9e364ee3b6b0c32671bd4 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-phone-complete.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=96ddd432250b0f685d2f141f84fd15a1 2500w`})}),`\n`,_jsx(Heading,{level:`4`,id:`migration-complete-in-inbox-by-messagedesk`,children:`Migration complete in Inbox by MessageDesk`}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=c4e7c767d09bcb064ab61ebb2a8a23c4`,alt:`Migration Inbox Migration Complete`,\"data-og-width\":`3358`,width:`3358`,\"data-og-height\":`2004`,height:`2004`,\"data-path\":`images/migration-inbox-migration-complete.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=280\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=a044bcf9f8296abab3c62e69c3092d10 280w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=560\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=5d4c26cdf8bf1ae6aeae6b22e3669b18 560w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=840\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=3d316363c33880b886d9aaea599e9380 840w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=1100\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=fbd1a38dc828bc96bfba18fafb5c20cc 1100w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=1650\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=9d5d22664893c6c38963271bd2dbe270 1650w, https://mintcdn.com/messagedesk/U_5XQXhG1_d-fD-H/images/migration-inbox-migration-complete.png?w=2500\u0026fit=max\u0026auto=format\u0026n=U_5XQXhG1_d-fD-H\u0026q=85\u0026s=f8cfc5d3249deb2422d2f21609b776ea 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`10-invite-your-team-and-get-familiar-with-your-new-inbox`,children:`10. Invite your team and get familiar with your new Inbox`}),`\n`,_jsxs(Columns,{cols:2,children:[_jsx(Column,{children:_jsx(Card,{title:`Inbox by MessageDesk mobile apps`,type:`info`,href:`/get-started/install-apps`,cta:`Learn more`,children:_jsx(_components.p,{children:`Download and install mobile apps and desktop extensions.`})})}),_jsx(Column,{children:_jsx(Card,{title:`Invite and manage team members`,type:`info`,href:`/settings/workspace-settings/team-management`,cta:`Learn more`,children:_jsx(_components.p,{children:`Bring teammates into your Inbox with roles and permissions.`})})})]}),`\n`,_jsxs(Columns,{cols:2,children:[_jsx(Column,{children:_jsx(Card,{title:`Messaging overview`,type:`info`,href:`/messaging/overview`,cta:`Learn more`,children:_jsx(_components.p,{children:`Learn the ins and outs of sending messages in Inbox by MessageDesk.`})})}),_jsx(Column,{children:_jsx(Card,{title:`Inbox overview`,type:`info`,href:`/inbox/overview`,cta:`Learn more`,children:_jsx(_components.p,{children:`Manage Conversations in Inbox by MessageDesk.`})})})]}),`\n`,_jsx(Heading,{level:`2`,id:`frequently-asked-migration-questions`,children:`Frequently asked migration questions`}),`\n`,_jsx(Heading,{level:`3`,id:`how-many-times-can-i-run-a-data-migration`,children:`How many times can I run a data migration?`}),`\n`,_jsx(_components.p,{children:`Once every 24 hours.`}),`\n`,_jsx(Heading,{level:`3`,id:`do-i-need-to-be-an-admin-to-run-a-data-migration`,children:`Do I need to be an admin to run a data migration?`}),`\n`,_jsx(_components.p,{children:`No. Users with manager-level permissions can migrate data, but only admins can migrate phone numbers. Operators can’t migrate data or numbers.`}),`\n`,_jsx(Heading,{level:`3`,id:`do-i-lose-my-messagedesk-reach-account`,children:`Do I lose my MessageDesk Reach account?`}),`\n`,_jsx(_components.p,{children:`No. Your MessageDesk Reach account isn’t deleted, and you can move data to Inbox by MessageDesk multiple times. Your original account stays accessible and functional.`}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-test-inbox-by-messagedesk-before-moving-my-number-over`,children:`Can I test Inbox by MessageDesk before moving my number over?`}),`\n`,_jsx(_components.p,{children:`Yes, and we recommend it. Moving your number to Inbox by MessageDesk is instant, but moving the number back to Reach requires messaging support.`}),`\n`,_jsx(Heading,{level:`3`,id:`what-data-is-migrated-during-the-migration-process`,children:`What data is migrated during the migration process?`}),`\n`,_jsx(_components.p,{children:`The migration moves your contacts (including addresses and email information), messages (including media attachments), message templates, custom fields, groups (which become labels), and opt-out lists. Every record keeps its original structure and metadata.`}),`\n`,_jsx(Heading,{level:`3`,id:`how-long-does-the-migration-process-take`,children:`How long does the migration process take?`}),`\n`,_jsx(_components.p,{children:`It depends on how much data you have. Data migration runs in the background, and you’ll get a notification when it’s done. Phone number migration is instant once you start it.`}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-use-both-my-messagedesk-reach-and-inbox-by-messagedesk-accounts-at-the-same-time`,children:`Can I use both my MessageDesk Reach and Inbox by MessageDesk accounts at the same time?`}),`\n`,_jsx(_components.p,{children:`Yes. Use both at the same time until you migrate your phone number. After the phone number migration, every text message goes through Inbox by MessageDesk, and your Reach account stays accessible for viewing historical data.`}),`\n`,_jsx(Heading,{level:`3`,id:`what-happens-if-i-need-to-move-my-phone-number-back-to-messagedesk-reach`,children:`What happens if I need to move my phone number back to MessageDesk Reach?`}),`\n`,_jsx(_components.p,{children:`You can move your phone number back from Inbox by MessageDesk at any time. Contact support to start that process.`}),`\n`,_jsx(Heading,{level:`3`,id:`will-there-be-any-downtime-during-migration`,children:`Will there be any downtime during migration?`}),`\n`,_jsx(_components.p,{children:`No. There’s no downtime during data migration. Your MessageDesk Reach account stays fully functional, and phone number migration happens instantly.`}),`\n`,_jsx(Heading,{level:`3`,id:`what-if-something-goes-wrong-during-migration`,children:`What if something goes wrong during migration?`}),`\n`,_jsxs(_components.p,{children:[`Contact `,_jsx(_components.a,{href:`mailto:support@messagedesk.com`,children:`support@messagedesk.com`}),` right away. Your data stays safe in your MessageDesk Reach account, and you can retry the migration. Data migration can run multiple times if needed.`]}),`\n`,_jsx(Heading,{level:`3`,id:`do-i-need-to-do-anything-after-the-migration-is-complete`,children:`Do I need to do anything after the migration is complete?`}),`\n`,_jsx(_components.p,{children:`Once data migration finishes, verify that your contacts, messages, and templates transferred correctly in Inbox by MessageDesk. When you’re satisfied, migrate your phone number whenever you’re ready.`}),`\n`,_jsx(Heading,{level:`3`,id:`will-my-team-members-and-permissions-be-migrated`,children:`Will my team members and permissions be migrated?`}),`\n`,_jsx(_components.p,{children:`No. You manage team members and user permissions separately in Inbox by MessageDesk. Invite your team to your new Inbox by MessageDesk workspace and configure their permissions there.`}),`\n`,_jsx(Heading,{level:`3`,id:`how-do-i-set-up-office-hours-in-inbox-by-messagedesk`,children:`How do I set up Office Hours in Inbox by MessageDesk?`}),`\n`,_jsxs(_components.p,{children:[`Office Hours isn’t migrated, and it isn’t a standalone setting in Inbox by MessageDesk. It’s part of a broader set of automations called `,_jsx(_components.a,{href:`/relays/overview`,children:`Relays`}),`. Start from a template instead of building from scratch: click the `,_jsx(_components.strong,{children:`lightning bolt`}),` in the upper-left navigation, select `,_jsx(_components.strong,{children:`Templates`}),`, then open `,_jsx(_components.strong,{children:`Respond to Messages`}),`. The first two templates are `,_jsx(_components.strong,{children:`Out-of-Office (Away) Autoresponse`}),` and `,_jsx(_components.strong,{children:`After-Hours Auto Reply`}),`. Pick one, set your hours in the `,_jsx(_components.strong,{children:`Active hours`}),` condition, edit the reply text, and toggle the Relay `,_jsx(_components.strong,{children:`On`}),`. See `,_jsx(_components.a,{href:`/relays/templates#respond-to-messages`,children:`Relay templates`}),`.`]})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"From MessageDesk Reach to Inbox","description":"Migrate from MessageDesk Reach to Inbox with a step-by-step plan. Move contacts, history, and templates with minimal downtime and full team confidence.","sidebarTitle":"Reach to Inbox","og:title":"Migrate from MessageDesk Reach to Inbox","og:description":"A step-by-step guide to help your team switch to Inbox by MessageDesk with confidence and minimal downtime.","og:image":"https://uploads-ssl.webflow.com/6349fd438ecb3a3594605225/63dd3a9bd4c06c39183e7b60_messagedesk-og-1200x630.webp","href":"/migration/messagedesk-reach-to-inbox"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Why migrate from MessageDesk Reach to Inbox by MessageDesk?","slug":"why-migrate-from-messagedesk-reach-to-inbox-by-messagedesk","depth":1,"children":[]},{"title":"Migration time at a glance","slug":"migration-time-at-a-glance","depth":2,"children":[{"title":"What you’ll need to migrate your account","slug":"what-you’ll-need-to-migrate-your-account","depth":3,"children":[]}]},{"title":"How to migrate your MessageDesk Reach account","slug":"how-to-migrate-your-messagedesk-reach-account","depth":2,"children":[{"title":"1. 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