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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Join an existing MessageDesk workspace

Got an invite from your team? Here’s how to accept it, create your user account, and jump into the shared inbox.

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Accept your MessageDesk invitation

You’ll receive an email from MessageDesk with a Join the Team button. Join Messagedesk Email Pn Click Join the Team to open the sign-in page and complete your account.
Log in or create an account using the exact same email address that you were invited with (usually your work email). If you sign up with a different email, you’ll create a separate workspace.

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Create your user account (as an invited user)

You have two ways to finish the setup:
  1. Sign in with email: we’ll send a one-time 6-digit code to your email. Enter it to continue.
  2. Sign in with Google: no codes required. Approve with your Google account.
Create Account Pn After you complete account creation, you’ll land directly in your team’s workspace.
Need to create a new workspace instead? See Sign up for MessageDesk.

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Join multiple workspaces

You can be a member of multiple MessageDesk workspaces. If you already have a MessageDesk account:
  • Clicking a new invite opens the workspace selection screen with workspaces you’ve been invited to.
  • Workspaces are grouped by tenant (the parent company account), so you can quickly tell which company each workspace belongs to.
  • Choose the workspace you want to join.
Workspaces Pn Switching between workspaces is quick. Open the workspace switcher (top-left or profile menu, depending on app view) and select the workspace you need.
Tenant admins can also create new workspaces directly from the workspace selection screen. See Tenant Management for details.

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What happens next

  • Your access is based on roles and permissions set by your admin (Admin, Manager, Operator, or a custom role).
  • You’ll see the Inbox, can view or send messages according to your permissions, and (optionally) receive notifications once configured.
  • If you don’t see expected phone lines or labels, your role may limit access. Ask an admin to adjust.

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Troubleshooting

Didn’t receive the invite email?
  • Check spam/junk and any security/quarantine filters.
  • Confirm with your admin that the email address is correct.
  • Ask IT to allowlist messagedesk.com, then have the admin resend the invite.
Invite link expired or not working?
  • Ask your admin to Resend Invitation from Settings → Team Management.
  • Try opening the link in an incognito/private browser window.
Signed in with the wrong email by accident?
  • Log out, then sign in again using the exact invited email.
  • If you created a new workspace by mistake, your admin can re-send the invite to the correct address.
I joined but don’t see Team Management or certain phone lines.
  • Your role may be Viewer on those features/lines. Ask an admin to review your role and any resource-level permissions.
Can I switch between email/password and Google sign-in?
  • If you already have an account and it was created with email/password, you can sign in with Google (using the same email). MessageDesk will link your Google identity to your existing account.
  • If your account was created with Google first, you must continue using Google to sign in. You can’t add email/password login to a Google-first account.