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Join an Existing MessageDesk Workspace

Got an invite from your team? Here’s how to accept it, create your user account, and jump into the shared inbox.

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Accept Your MessageDesk Invitation

You’ll receive an email from MessageDesk with a Join the Team button. Join Messagedesk Email Pn Click Join the Team to open the sign-in page and complete your account.
Warning: Be sure to log in/create an account using the exact same email address that you were invited with (usually your work email). If you sign up with a different email, you’ll create a separate workspace.

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Create Your User Account (As an Invited User)

You have two ways to finish the setup:
  1. Sign in with email – we’ll send a one-time 6-digit code to your email; enter it to continue.
  2. Sign in with Google – no codes required; approve with your Google account.
Create Account Pn After you complete account creation, you’ll land directly in your team’s workspace.
Tip: Need to create a new workspace instead? See Sign up for MessageDesk.

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Join Multiple Workspaces

You can be a member of multiple MessageDesk workspaces. If you already have a MessageDesk account:
  • Clicking a new invite opens a list of workspaces you’ve been invited to.
  • Choose the workspace you want to join.
Workspaces Pn Switching between workspaces is quick—open the workspace switcher (top-left or profile menu, depending on app view) and select the workspace you need.

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What Happens Next

  • Your access is based on roles & permissions set by your admin (Admin, Manager, Operator, or a custom role).
  • You’ll see the Inbox, can view or send messages according to your permissions, and (optionally) receive notifications once configured.
  • If you don’t see expected phone lines or labels, your role may limit access—ask an admin to adjust.

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Troubleshooting

Didn’t receive the invite email?
  • Check spam/junk and any security/quarantine filters.
  • Confirm with your admin that the email address is correct.
  • Ask IT to allowlist messagedesk.com, then have the admin resend the invite.
Invite link expired or not working?
  • Ask your admin to Resend Invitation from Settings → Team Management.
  • Try opening the link in an incognito/private browser window.
Signed in with the wrong email by accident?
  • Log out, then sign in again using the exact invited email.
  • If you created a new workspace by mistake, your admin can re-send the invite to the correct address.
I joined but don’t see Team Management or certain phone lines.
  • Your role may be Viewer on those features/lines. Ask an admin to review your role and any resource-level permissions.
Can I switch between email/password and Google sign-in?
  • If you already have an account and it was created with email/password, you can sign in with Google (using the same email). MessageDesk will link your Google identity to your existing account.
  • If your account was created with Google first, you must continue using Google to sign in. You cannot add email/password login to a Google-first account.