30-Day Free Trial Overview
You can explore MessageDesk in two ways:- Individual (Free Forever) – no credit card required.
- 30-Day Free Trial – unlocks team features and more after you add a payment method and select a plan.
TL;DR
- Create an account: You start on the Individual (Free Forever) plan — no credit card needed.
- Start a trial: Your 30-day trial begins only after you enter a credit card and select a plan (usually when adding teammates or connecting phone lines).
- Messaging during trial: Works after carrier registration is complete.
- At day 30: Billing begins on the plan you selected unless you cancel before the trial ends.
Twilio users: If you connect existing Twilio numbers, you’re exempt from carrier registration inside MessageDesk and can connect numbers without starting a trial or adding a payment method.
Individual plan — free forever
- Duration: Forever
- Starts: As soon as you create your MessageDesk account
- Best for: Viewing MessageDesk solo before inviting a team or connecting lines
30-Day Free Trial — When it Starts & What it Includes
How your trial starts
Your 30-day trial begins when you enter a credit card and select a plan in either of these flows:- Adding teammates
- Connecting new or existing phone lines
Trial feature access
| Feature / Area | Trial access |
|---|---|
| Messaging | Limited until carrier registration is completed |
| Relays (automations) | Yes |
| Phone line management | Yes |
| Teammate management | Yes |
| Media & attachments | Yes |
| Templates & tags | Yes |
| Labels | Yes |
| Comments & mentions | Yes |
| Contacts | Yes |
| Twilio integration | Yes |
| Roles & permissions (user access controls) | Yes |
Messaging & compliance: If you’re using a local (10DLC) or toll-free number, you’ll need to complete the appropriate registration before sending at scale.
Getting Help During Your Trial
Our team is here to help you get set up fast.- Text: Send SUPPORT to (775) 313-9465
- Email: support@messagedesk.com
- Docs: You’re here ✅
What Happens When Your Trial Ends
Choose a plan (recommended before day 30)
1
Open Billing
Go to your Account (user icon) → Billing.
2
Pick a plan
Click Choose a plan, compare options, and select the one that fits.
3
Confirm payment
Enter or confirm your payment method and confirm subscription.
If you do nothing
- If you started a trial by selecting a plan and adding a card, billing will begin automatically for that plan at the end of your 30 days.
- You can cancel anytime during the trial to avoid charges.
Need more time?
Contact sales to discuss trial extension options.FAQs
Do I need a credit card to create a MessageDesk account?No. You start on the Individual (Free Forever) plan without a card. Do I need a credit card to start my 30-day free trial?
Yes. You’ll enter a card and select a plan to begin the trial. Can I cancel during the trial?
Yes. Cancel anytime during your 30 days with no charges. What happens to my data if I don’t upgrade?
We preserve your data indefinitely. You can return and upgrade later. Can I switch plans after my trial?
Yes. You can change plans anytime after upgrading.