Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Customize your Inbox: theme, layout, and personal signature

Make your Inbox easier to read, faster to navigate, and on-brand without affecting anyone else on your team.

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Change your Inbox appearance (theme and color)

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1) Go to Account → Settings → Inbox Preferences (My Settings)

Open the Appearance tab.

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2) Pick a Color Theme

Choose a preset palette or use the color picker for a custom accent.

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3) Choose a mode

• Light mode: light UI using your selected color palette
• Dark mode: dark UI using your selected color palette
• System mode: follows your device’s appearance. If your device switches by time of day, MessageDesk follows

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Organize your Inbox layout (what you see in the left nav)

You control which phone lines, teammate inboxes, and labels appear, and in what order.

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1) Go to Account → Settings → Inbox Preferences (My Settings)

Open the Layout tab to view your current configuration.

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2) Pin, unpin, and reorder

• Pin / Unpin items to show or hide them
• Drag and drop to reorder sections and items
• Click Save changes when you’re done

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Create and edit your personal text message signature

Add a short sign-off that auto-appends to your outbound texts from your user profile.

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1. Go to Account → Settings → Inbox Preferences (My Settings)

Open the Personal Signature tab.

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2. Toggle Apply personal signature ON

This turns your signature on.

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3. Click the pencil icon to edit your signature

By default, MessageDesk uses tags like:

• {{ UserFirstName }}: your user first name
• {{ WorkspaceName }}: your workspace name

Edit the text and mix in other tags as needed.

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4. Choose when the signature applies

• Apply signature to all sent messages: appends to every message you send
• Only apply to first ever sent message in conversation: appends only to your first outbound in a thread

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Language localization

MessageDesk doesn’t currently support native language localization or translation features. You can use third-party browser extensions to translate the interface and messages into your preferred language.

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Browser translation tools

Most modern browsers offer built-in or extension-based translation:

• Google Chrome: Use the built-in Google Translate feature or install the Google Translate extension
• Microsoft Edge: Built-in Microsoft Translator
• Firefox: Install translation extensions like To Google Translate
• Safari: Use the built-in translation feature (macOS Monterey and later)

These tools translate both the MessageDesk interface and message content in real-time.