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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Profile

The Profile page in My Settings is where you manage how teammates see you in MessageDesk and how the app reaches you. It’s the first page under My Settings and holds everything tied to your individual user account.
Mobile users. You can update your Profile from mobile. Other settings features are desktop-only.

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Open the Profile page

Go to Account → Settings → My Settings → Profile.

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Editable fields

You can edit these fields directly on the Profile page:
  • User Name. How teammates see you in the app.
  • First Name. Used in templates and tags ({{ UserFirstName }}).
  • Last Name. Used in templates and tags ({{ UserLastName }}).
  • Cell Phone. Recommended for two-factor authentication (2FA).
  • Country. Improves locale defaults.
After making changes, click Save changes.
Keep First Name and Last Name up to date so your personal signature and message templates render correctly.

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Email is locked

The Email field is locked. You can’t edit it directly from the Profile page. Your email ties to authentication and account notifications. To change your email address, contact your workspace administrator or MessageDesk support.

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Upload a profile photo

Your profile photo appears next to your messages and comments throughout MessageDesk.
  1. On the Profile page, click Edit Image above your current photo.
  2. Choose an image from your computer.
  3. Crop or adjust as needed.
  4. Save your changes.

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Reset password

Click the Reset Password button on the Profile page to start a password reset. For requirements, troubleshooting, and security best practices, see Account Security.
Once you add your Cell Phone, MessageDesk uses it for two-factor authentication (2FA) to help keep your account secure.

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See also