Search in MessageDesk
Search in MessageDesk is global. It spans every module (Inbox, Contacts, and Settings), so you can find what you need without switching context.
You have two search modes:
- Quick Search: a fast, keyboard-driven lookup for contacts and conversations.
- Advanced Search: a full cross-module search for contacts, conversations, messages, comments, and labels with per-type filters.
Quick Search vs. Advanced Search
| Capability | Quick Search (⌘K) | Advanced Search |
|---|
| How to open | ⌘K / Ctrl K, or click the search bar | Search icon in Quick Search, Enter on a Quick Search result, or the search icon on mobile/tablet |
| Where it’s available | Desktop only | Desktop, mobile, and tablet |
| Searches contacts | ✅ | ✅ (with filters) |
| Searches conversations | ✅ | ✅ (with filters) |
| Searches messages | ❌ | ✅ (with filters, scroll-to-message) |
| Searches comments | ❌ | ✅ (with filters, scroll-to-comment) |
| Searches labels | ❌ | ✅ |
| Recent results | Recent conversations before you type | N/A |
| Pagination | N/A | ✅ Per result type |
| Best for | Jumping to a known contact or thread | Finding a specific message, comment, label, or running a broad lookup |
Press ⌘K to start a fast lookup, then press Enter on any result to escalate into Advanced Search at that result.
When to use each
- Use Quick Search when you know roughly who or what you’re looking for and want to jump straight to it (contact profile or conversation).
- Use Advanced Search when you need to find a specific message, comment, or label, or when you want to filter across multiple item types at once.
Mobile and tablet
Quick Search is desktop-only. On mobile and tablet, tap the search icon near the account settings icon to open Advanced Search directly. It has its own embedded search box.
Learn more
