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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Integrations Overview

MessageDesk connects to the rest of your tech stack three ways: native extensions that work directly inside the app, Zapier for no-code automation across thousands of apps, and webhooks for custom developer integrations. Pick the layer that fits the job—or combine them.

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Native integrations

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Grammarly

The Grammarly browser extension runs alongside MessageDesk and checks spelling, grammar, and tone as you compose messages, comments, and templates. It’s the lightest-weight way to keep customer-facing texts on-brand without leaving the inbox. Works in any browser where Grammarly is installed; no MessageDesk-side configuration required. → Grammarly

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Automation platform

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Zapier

Zapier connects MessageDesk to 6,000+ apps through no-code triggers and actions. Use it to push new MessageDesk messages into your CRM, send appointment reminders from your calendar, post notifications to Slack/Teams, or kick off SMS confirmations after a payment or form submission—without writing any code. MessageDesk publishes triggers like Message Received and Message Sent, and actions like Create or Update Contact, Send Message, and Create Comment. → Zapier

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Developer & webhook integrations

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Send Webhook (custom endpoint)

For developer-built integrations—or any system that doesn’t have a Zapier connector—use the Send Webhook Relay action to push MessageDesk events to any HTTPS endpoint you control. Each event is signed with an X-MessageDesk-Signature header so you can verify authenticity. This is the right tier for streaming events into a data warehouse, custom CRM, internal microservice, or a serverless function.
Webhook delivery requires a configured endpoint and signing secret in Settings → Developer Tools. Set those up before turning on a Send Webhook Relay.

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Lightweight in-app lookups

The Contact Create Form in MessageDesk also includes HubSpot and Close CRM lookup buttons—lightweight one-click integrations that pull contact details from those CRMs into a new MessageDesk contact record. They aren’t full sync integrations; for full bi-directional CRM sync, use Zapier or a webhook-based pipeline.

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Pick the right tier

If you want to…Use
Catch typos while composingGrammarly
Sync contacts, messages, or events with another SaaS app, no-codeZapier
Pull a contact from HubSpot or Close CRM into a new MessageDesk recordThe Contact Create Form lookup buttons (in-app)
Stream events to a custom endpoint, data warehouse, or microserviceSend Webhook + Developer Tools

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See also