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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Quick Search

Quick Search is the fastest way to find a contact or conversation in MessageDesk. It lives in the top nav bar on desktop and is built for keyboard-first navigation.
Quick Search is desktop-only. On mobile and tablet, tap the search icon near the account settings icon to open Advanced Search directly.
There are two ways to open Quick Search on desktop:
  • Press ⌘K (macOS) or Ctrl K (Windows/Linux) from anywhere in the app.
  • Click the search bar in the top nav.

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What Quick Search covers

Quick Search returns results for two item types:
  • Contacts — saved contact records in your workspace
  • Conversations — text threads in your inbox
Messages and comments are not in Quick Search results. To search by message content, comment content, or labels, use Advanced Search.

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Recent conversations

Before you type anything, Quick Search shows your recent conversations so you can jump back to a thread you were just in—no query required.
  • ↑ / ↓ — move between results
  • Enter — select the highlighted result
Selecting a result with Enter opens Advanced Search at that result, giving you the full filtered experience as a next step.
At the bottom of the Quick Search results dropdown, click Open Advanced Search to escalate your current query into the full Advanced Search experience—useful when you want to search messages, comments, or labels, or apply per-type filters. You can also click the search icon next to any Quick Search result to jump straight into Advanced Search at that result.

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See also