Documentation Index
Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
Use this file to discover all available pages before exploring further.
Advanced Search
Advanced Search is MessageDesk’s full cross-module search. It covers every searchable item type—contacts, conversations, messages, comments, and labels—with per-type filters, pagination, and smart routing that takes you exactly where each result lives.On desktop, ⌘K opens Quick Search. Press Enter on a Quick Search result to escalate to Advanced Search at that result.
Open Advanced Search
You can launch Advanced Search several ways:- From Quick Search (desktop):
- Click the search icon next to a Quick Search result.
- Press Enter on a highlighted Quick Search result.
- Click Open Advanced Search at the bottom of the Quick Search dropdown.
- From mobile or tablet: Tap the search icon near the account settings icon. Advanced Search has its own embedded search box on mobile and tablet since Quick Search isn’t available there.
Side nav context is preserved
Advanced Search keeps you anchored in the module you launched it from:- If you’re in the Inbox, the inbox side nav stays visible.
- If you’re in Contacts, the contacts side nav stays visible.
- If you’re in Settings, the settings side nav stays visible.
Searchable item types
Advanced Search indexes five item types, each with its own filters and results section:| Type | What it searches | Per-type filters |
|---|---|---|
| Contacts | Saved contact records (name, phone, fields) | ✅ |
| Conversations | Threads in your inbox | ✅ |
| Messages | SMS message content | ✅ |
| Comments | Internal team comments and threaded replies | ✅ |
| Labels | Label names applied to conversations | ✅ |
Routing: where each result takes you
Clicking a result takes you to the right place automatically:- Contact → opens the contact profile.
- Conversation → opens the conversation in the inbox.
- Message → opens the conversation and scrolls to that message.
- Comment → opens the conversation and scrolls to that comment.
- Label → opens the labeled inbox view for that label.
30-day index window
Advanced Search keeps a fast, indexed window of the most recent 30 days of messages and comments. This is what powers near-instant results for live workflows.Older results are backfilled from the database. They may take a moment longer to appear, but you can still search the full archive—older matches are merged into the same results list.