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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Profile

The Profile page in My Settings is where you manage how teammates see you in MessageDesk and how the app reaches you. It’s the first page under My Settings and contains everything tied to your individual user account.
Mobile users: You can update your Profile from mobile. Other settings features are desktop-only.

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Open the Profile page

Go to Account → Settings → My Settings → Profile.

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Editable fields

You can edit the following fields directly on the Profile page:
  • User Name — how teammates see you in the app
  • First Name — used in templates and tags (e.g., {{ UserFirstName }})
  • Last Name — used in templates and tags (e.g., {{ UserLastName }})
  • Cell Phone — recommended for two-factor authentication (2FA)
  • Country — improves locale defaults
After making changes, click Save changes.
Keeping First Name and Last Name up to date ensures your personal signature and message templates render correctly.

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Email is locked

The Email field is locked and cannot be edited directly from the Profile page. Your email is tied to authentication and account notifications. If you need to change your email address, contact your workspace administrator or MessageDesk support.

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Upload a profile photo

Your profile photo appears next to your messages and comments throughout MessageDesk.
  1. On the Profile page, click Edit Image above your current photo.
  2. Choose an image from your computer.
  3. Crop or adjust as needed.
  4. Save your changes.

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Reset Password

Click the Reset Password button on the Profile page to start a password reset. For full requirements, troubleshooting, and security best practices, see Account Security.
After adding your Cell Phone, MessageDesk uses it for two-factor authentication (2FA) to help keep your account secure.

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See also