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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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How to Manage Personal Notification Preferences

Decide when MessageDesk should ping you—and on which devices—so you never miss the messages that matter.

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TL;DR

  • Open Account → Settings → Notification Preferences (My Settings) to pick your email notification rule.
  • Install the mobile app for push alerts.
  • Enable browser notifications in Chrome or the installed app (Chrome App or Safari App).

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What MessageDesk Can Notify You About

  • Email
  • Mobile push (iOS & Android)
  • Browser notifications
    • Chrome (browser tab)
    • Chrome App (installed PWA)
    • Safari App on macOS Sonoma+
Note: You control each channel independently. For example, you can keep email off and mobile push on.

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Notification events

MessageDesk sends notifications for events including:
  • New message — inbound activity according to your email rule and push/browser settings
  • @Mention in a comment — when a teammate mentions you in an internal comment
  • Export Available — push and browser notification to the user who triggered a conversation export when the file is ready to download from the Export Available button in the top nav

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Configure Email Notifications

  1. In MessageDesk, go to Account → Settings → Notification Preferences (My Settings).
  2. Choose one:
    • Notify me about every new message – emails for all inbound conversations in your workspace.
    • Only notify me about conversations assigned to me – emails only when there’s activity in threads you’re assigned to.
    • Don’t send me notifications – turns off email notifications.
  3. Click Save Changes
Notifications Preferences Pn

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Configure Mobile Push (iOS & Android)

  1. Download the MessageDesk app on your device(s).
  2. Open the app and Allow notifications (alerts, sounds, badges) when prompted.
  3. Stay signed in to receive pushes.
Tip: On iOS, you can fine-tune MessageDesk alerts in Settings → Notifications → MessageDesk (banner style, sounds, badges, lock screen, etc.).
Notifications iOS Allow

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Configure Browser Notifications — Chrome (browser tab)

  1. Log in to MessageDesk in Chrome.
  2. Click the site settings icon next to the URL.
  3. Toggle Notifications → On/Allow.
Notifications Chrome Browser Pn

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Configure Browser Notifications — Chrome App (installed PWA)

  1. Install MessageDesk as a Chrome App (PWA).
  2. Open your device’s Settings → Apps → MessageDesk.
  3. Open Notifications and toggle On.
Notifications iOS Chrome Settings Pn Notifications Chrome Settings Pn

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Configure Notifications — Safari App (macOS Sonoma+)

  1. Install MessageDesk as a Safari App.
  2. On your Mac, open System Settings → Notifications.
  3. Select MessageDesk and choose None / Banners / Alerts, plus sounds and badge options.
Notifications Safari Pn

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Notifications Tips & Best Practices

  • Pick one or two primary channels. To reduce noise, keep either mobile push or browser as your main real-time channel and rely on email as a backup.
  • Use “Assigned to me” if you only want alerts for threads you own.
  • Respect Focus / DND. iOS/Android Focus modes and macOS/Windows Do Not Disturb can silence MessageDesk—check these if alerts seem quiet.
  • Stay signed in. Push and browser notifications require an active login on that device.
  • Test quickly. Assign a conversation to yourself and send a message to confirm that the device receives alerts.

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Troubleshooting

I’m not getting any notifications.
  • Confirm the setting in Account → Settings → Notification Preferences.
  • Ensure you’re signed in on the device.
  • Check OS settings (iOS/Android/macOS/Windows) to verify that Notifications are allowed for MessageDesk.
  • Turn off Do Not Disturb / Focus or add MessageDesk as an allowed app.
Email notifications aren’t arriving.
  • Check spam/junk and allowlist messagedesk.com.
  • Verify your email address in Account → Settings → Profile.
  • If using “Assigned to me,” make sure the conversation is assigned to you.
Chrome isn’t showing notifications.
  • In the address bar, click the site settings icon → set Notifications: Allow.
  • Ensure System → Notifications (Windows/macOS) allows Chrome notifications.
  • Keep at least one MessageDesk tab open or use the installed app.
Mobile push is inconsistent.
  • Make sure Background App Refresh (iOS) / unrestricted battery (Android) is enabled for MessageDesk.
  • Log out and back in to refresh the device token.
  • On cellular networks, push notifications may be delayed if signal strength is poor. This is a device/carrier limitation, not a MessageDesk issue.

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Frequently Asked Notifications Questions

If I set “Don’t send me notifications,” does that affect other users?
No. Notification preferences are per user. Do I need both browser and mobile push?
No. Choose the channel that fits your workflow. Many users keep mobile push on and email off. Will I get duplicate notifications?
If you enable multiple channels, you may get duplicates (e.g., email + mobile). Fine-tune by turning one off. Do closed conversations notify me?
Notifications follow your personal rule (e.g., “Assigned to me”). If a closed thread reopens and you’re assigned, you may receive alerts again.