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Workspace Settings Overview

Workspace Settings store organization-level info that applies to every user in your MessageDesk inbox—name, branding, address, and website.

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Open Workspace Settings

  1. Click your profile icon (top-right).
  2. Select Settings.
  3. In the left nav, open Workspace Settings.
Desktop only: Workspace Settings are currently available on desktop. On mobile, you can access your personal preferences (appearance, notifications) only.

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What You Can View & Edit

General
  • Workspace image/icon (used across the app)
  • Workspace name (shown to teammates and used in tags like {{ WorkspaceName }})
  • Mailing address
  • Website URL
Identifiers (read-only)
  • Created date (displayed for reference)
Who can edit? Admins and Managers (if permitted by your Roles & Permissions) can update Workspace Settings.

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Update General Workspace Information

  1. Go to Account → Settings → Workspace Settings → Workspace Profile.
  2. Click to Edit.
  3. Update your image/icon, name, address, or website.
  4. Click Save.
Changes to name/branding take effect immediately for all users.
Workspace Settings

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Delete a Workspace

Users cannot delete workspaces from the UI. To request workspace deletion, please get in touch with support. We’ll verify ownership and process the request according to our data-retention and security policies.