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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Workspace Settings Overview

Workspace Settings store organization-level info that applies to every user in your MessageDesk inbox: name, branding, address, website, and analytics.
Workspace Settings vs. Tenant Management. Workspace Settings (this section) configure a single workspace: labels, templates, team, billing, and other per-workspace details. Tenant Management is an organization-level concept that lives outside Settings, accessed from the workspace switcher / workspace selection screen, and is only available to tenant admins. Use it to update tenant company details or create additional workspaces under your company. See Tenant Management.

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Open Workspace Settings

  1. Click your profile icon (top-right).
  2. Select Settings.
  3. In the left nav, open Workspace Settings.
Desktop recommended. Most Workspace Settings are available on desktop. Some (like Analytics) are also available on mobile.

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What you can view & edit

General
  • Workspace image/icon (used across the app).
  • Workspace name (shown to teammates and used in tags like {{ WorkspaceName }}).
  • Mailing address.
  • Website URL.
Custom Fields
  • Custom Fields. Create and manage custom fields to store extra data on contacts (customer IDs, account types, appointment dates).
Analytics
  • Workspace Analytics. View messaging metrics, delivery rates, and activity breakdowns by channel and user.
Identifiers (read-only)
  • Created date (shown for reference).
Who can edit? Admins, and Managers (if permitted by your Roles & Permissions), can update Workspace Settings.

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Update general workspace information

  1. Go to Account → Settings → Workspace Settings → Workspace Profile.
  2. Click Edit.
  3. Update your image/icon, name, address, or website.
  4. Click Save.
Changes to name/branding take effect immediately for every user.
Workspace Settings

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Delete a workspace

You can’t delete workspaces from the UI. To request workspace deletion, contact support. We’ll verify ownership and process the request per our data-retention and security policies.