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Workspace Settings Overview

Workspace Settings store organization-level info that applies to every user in your MessageDesk inbox—name, branding, address, and website.

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Open Workspace Settings

  1. Click your profile icon (top-right).
  2. Select Settings.
  3. In the left nav, open Workspace Settings.
Desktop only: Workspace Settings are currently available on desktop. On mobile, you can access your personal preferences (appearance, notifications) only.

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What You Can View & Edit

General
  • Workspace image/icon (used across the app)
  • Workspace name (shown to teammates and used in tags like {{ WorkspaceName }})
  • Mailing address
  • Website URL
Identifiers (read-only)
  • Created date (displayed for reference)
Who can edit? Admins—and Managers if permitted by your Roles & Permissions—can update Workspace Settings.

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Update General Information

  1. Go to Workspace Settings → General.
  2. Click Edit.
  3. Update your image/icon, name, address, or website.
  4. Click Save.
Workspace Settings General Pn
Changes to name/branding take effect immediately for all users.

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Delete a Workspace

Workspaces cannot be deleted by users from the UI. To request workspace deletion, please contact support. We’ll verify ownership and process the request according to our data-retention and security policies.