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Add a new text-enabled number directly in MessageDesk. Search by area code, pick a number, and it’s connected to your workspace in a few minutes. No support request needed.
“Purchase” doesn’t mean an extra charge. MessageDesk uses the label Purchase Phone Number in the app, but adding a number costs you nothing beyond your existing subscription. There’s no per-number fee, no per-line pricing, and nothing to pay at checkout. Carrier registration and phone number configuration are already built into your per-seat price.Your plan includes up to 48 phone numbers per workspace. See Pricing for what each plan covers.

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Before you start

US numbers need an approved carrier registration campaign first. If your workspace has no campaign, or your campaign hasn’t been approved yet, MessageDesk blocks the purchase and prompts you to finish carrier registration. Approval typically takes a few business days, so start registration before you plan to buy numbers.
Canadian numbers are the exception. If you search a Canadian area code, you can purchase without an approved campaign. Canada doesn’t run on the A2P 10DLC registration system that US numbers require.A Canadian number added this way can only text Canadian recipients until you complete carrier registration and associate it with an approved campaign.

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Add a new phone number

2

Click Phone Management

  • From the left-hand navigation, select “Phone Management” under Workspace Settings
    • If you don’t see Phone Management you may not have access. Speak with your account administrator for more details.
3

Click Add Phone Number

  • Click Add Phone Number button in the top right corner of the Phone Management screen
  • Select Purchase Phone Number
4

Search for an available number

  • Choose a country: United States or Canada
  • Enter an area code to see numbers available in that region
  • MessageDesk returns the available numbers matching your search
5

Choose a provider (if prompted)

  • If your workspace has campaigns or numbers with more than one carrier, you’ll be asked which provider to purchase from
  • If your workspace uses a single provider, MessageDesk selects it for you and skips this step
6

Confirm and add the number

  • Select the number you want and confirm
  • There’s no payment step. The number is added to your workspace immediately.
  • MessageDesk associates the number with your approved campaign automatically
Settings Phone Management Pn After clicking Add Phone Number you’ll see the following dialog. You can select any option. Add Phone Dialog Pn
You can add at most 2 numbers per day through purchase, hosting, or porting combined, per workspace. This is a fraud-prevention limit against number-rotation scams. If you need to add more in a day, contact support.

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After you add the number

Your new number appears in the Phone Management table right away, along with its Campaign ID and Status. Once the status shows the number as active and campaign-associated, you can send from it. Next steps:

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If you haven’t already completed carrier registration

Carrier registration is required for texting with MessageDesk. If you haven’t already completed this process, you’ll be prompted to do so first. Learn how to submit your carrier registration submission.

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FAQ

Which area codes can I search?
Any US or Canadian area code. MessageDesk searches live availability with your carrier, so results change over time. If nothing comes back for an area code, try an adjacent one serving the same region. Why am I being asked to choose a provider?
Workspaces that have numbers or campaigns spread across more than one carrier get to pick which carrier the new number comes from. Most workspaces use a single provider and never see this step. Does adding a number cost extra?
No. Adding numbers is included in your subscription. MessageDesk doesn’t charge per phone line or per number. Your bill is driven by user seats, not by how many numbers you connect. See Pricing. Then why does the button say “Purchase”?
It’s the label for acquiring a new number from the carrier, not a checkout step. Nothing is charged to your payment method when you add one. Is there a limit on how many numbers I can add?
Your plan includes up to 48 phone numbers per workspace. Adding is also capped at 2 per day as a fraud-prevention measure. Can I add a toll-free number here?
Toll-free numbers use a separate verification process. See Connect toll-free numbers. Can I add more than two numbers in a day?
Not on your own. The two-per-day cap is a fraud-prevention measure, not a billing limit. Contact support if you need to add numbers in bulk.