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How to Connect a New Landline or VoIP Phone Number

1

Navigate to Settings

  • Click your profile image in the top right of MessageDesk
  • Click “Settings” from the dropdown menu
2

Click Phone Management

  • From the left-hand navigation, select “Phone Management” under Workspace Settings, If you don’t see, Phone Management you may not have access. Speak with your account administrator for more details.
3

Click `Add Phone Number`

  • Click Add Phone Number button in the top right corner of the Phone Management screen
  • Select Host existing phone number
Settings Phone Management After clicking, Add Phone Number you’ll see the following dialog. Select Host existing phone number. Host Existing

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Processing time

After you submit your Letter of Authorization (LOA), our team processes the hosting request on the backend. Processing time varies by provider:
  • Typical timeline: 5 minutes to 72 hours
Adding additional numbers later? You’ll need to complete a new LOA for each number you want to add. The same processing timeline applies.