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Add a new phone number

2

Click Phone Management

  • From the left-hand navigation, select “Phone Management” under Workspace Settings,
    • If you don’t see Phone Management you may not have access. Speak with your account administrator for more details.
3

Click Add Phone Number

You can add at most 2 numbers per day per workspace through purchase, hosting, or porting combined. This limit prevents number-rotation scams. If you need to add more in a day, contact support.

If you haven’t already completed carrier registration

Carrier registration is required for texting with MessageDesk. If you haven’t already completed this process, you’ll be prompted to do so first. Learn how to submit your carrier registration.
Toll-free numbers use a separate verification process from the A2P 10DLC campaign registration that local numbers require. To start a toll-free verification, email support@messagedesk.com and MessageDesk submits it manually on your behalf. The requirements are the same as 10DLC: a public privacy policy and SMS terms and a documented opt-in method. With those already in place, approval typically takes 1 to 3 business days.