Documentation Index
Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt
Use this file to discover all available pages before exploring further.
Inbox Settings
The inbox-related workspace settings—Labels, Message Templates, and Relays—each now have their own dedicated settings page. Use the links below to jump to the one you want.
Workspace settings act as defaults. User preferences always override workspace defaults and are not overwritten by later workspace changes.
Labels
Manage your workspace’s shared label library—create, edit, and delete labels (name, color, icon) that the whole team can apply to conversations.
→ Labels
For how labels are applied inside conversations and used in filters, see Inbox → Labels.
Message Templates
Manage your workspace’s shared message templates—pre-approved, reusable messages with optional descriptions, tags, and media that any teammate can pull into a conversation.
→ Message Templates
For how templates and personalization tags work when composing a message, see Messaging → Templates & personalization tags.
Relays
Manage workspace Relays (automations) from the Relays module or from Workspace Settings—update status, edit triggers/conditions/actions, or delete a Relay.
→ Relays overview
To configure the webhook endpoint and signing secret used by the Send Webhook relay action, see Developer Tools.
Permissions
Admins (and Managers, if allowed by your Roles & Permissions) can update these workspace settings. Each linked page lists the specific access required for that resource.
