The Inbox-related workspace settings (Labels, Message Templates, and Relays) each now have their own dedicated settings page. Use the links below to jump to the one you want.
Workspace settings act as defaults. User preferences always override workspace defaults and aren’t overwritten by later workspace changes.
Manage your workspace’s shared label library. Create, edit, and delete labels (name, color, icon) that the whole team can apply to conversations.→ LabelsFor how labels get applied inside conversations and used in filters, see Inbox → Labels.
Manage your workspace’s shared message templates: pre-approved, reusable messages with optional descriptions, tags, and media that any teammate can pull into a conversation.→ Message TemplatesFor how templates and personalization tags work when composing a message, see Messaging → Templates & personalization tags.
Manage workspace Relays from the Relays module or from Workspace Settings. Update status, edit triggers/conditions/actions, or delete a Relay.→ Relays overviewTo configure the webhook endpoint and signing secret used by the Send Webhook relay action, see Developer Tools.
Admins (and Managers, if allowed by your Roles and Permissions) can update these workspace settings. Each linked page lists the specific access required for that resource.
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