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Documentation Index

Fetch the complete documentation index at: https://docs.messagedesk.com/llms.txt

Use this file to discover all available pages before exploring further.

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Labels

The Labels settings page is where you manage the shared label library for your workspace—the catalog of labels that everyone on your team can apply to conversations.
Looking for how to apply labels inside a conversation, build label-based filters, or rename labels from the inbox? See Inbox → Labels. This page focuses on managing the label library from Settings.

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Open the Labels page

Go to Account → Settings → Workspace Settings → Labels.

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Create a new label

  1. Click Create label.
  2. Set the label’s properties:
    • Name — short and scannable (e.g., Support: Urgent, Region: West).
    • Color — pick a color to help teammates spot it at a glance.
    • Icon — choose an icon that fits the label’s purpose.
  3. Click Save.
The label becomes available everywhere labels are used—conversation label menus, filters, and views.
Use short prefixes like HR:, Sales:, or Support: to group related labels. Since labels sort alphabetically, prefixes are an easy way to control where labels appear in lists.

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Edit a label

  1. Find the label in the list (or search by name).
  2. Click the label to open its editor.
  3. Update the name, color, or icon.
  4. Click Save.
Renaming a label updates it everywhere it’s already applied. Existing conversations keep the relationship to the label—only the displayed name/color/icon changes.

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Delete labels

You can delete a single label or multi-select to delete several at once. Single label:
  1. Find the label in the list.
  2. Click the delete icon.
  3. Confirm.
Bulk delete:
  1. Multi-select the labels you want to remove.
  2. Click Delete selected.
  3. Confirm.
Deleting a label removes it from every conversation it was applied to.

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Label sort order

Labels are sorted alphabetically (A–Z) by name across label menus, settings, and filters. To influence where a label appears, rename it with a prefix (e.g., HR:, Support:).

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Who can manage labels

Access to label management is controlled by your role:
RoleLabels access
AdminOwner (create, edit, delete)
ManagerEditor (create, edit, delete)
OperatorEditor (create, edit, delete)
See Roles & Permissions for the full default permissions table and how to customize roles.

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See also